IT Systems & Infrastructure Engineer (Field Engineer)
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Job Title: IT Systems & Infrastructure Engineer (Field Engineer)
Job Type: Full Time, Permanent
We are looking for a versatile Field Engineer to join our Technical Services Team, covering a rapidly growing client base in and around Manchester and other regions.
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London.
About the role:
You will be an expert in installing and maintaining Network, WIFI and Microsoft Cloud solutions (365, Azure etc) including IT systems such as on-premise Virtual servers, SAN environments, desktops, Citrix and Hosted infrastructure.
You will possess excellent troubleshooting and problem-solving skills and be comfortable leading on elements of project implementation from a technical perspective.
You will be regarded as the lead support specialist for several of our clients and as such we are keen to identify someone who builds relationships easily and is passionate about delivering excellent customer service all the time.
Previous experience within a similar field-based role
Have a versatile approach to new technologies and be able to demonstrate learning capabilities
Previous experience of client site visits performing a variety of Proactive Maintenance task
Ability to confidently design, install, commissioning and maintaining a range of IT infrastructure systems to include on-premise Servers, End point security, Firewalls, Wifi alongside a security stack of products
A solid knowledge of IP, networking, and IT infrastructure, with key focus around HP/Aruba, Meraki or Ubiquiti networking
Ability to run, patch and terminate cabling to support installation of new hardware
Ability to provide training to end users for systems being installed and managed
Administration and troubleshooting of O/S and Apps consisting of Microsoft Windows Server, Desktop OS, Microsoft Cloud Technologies, Microsoft 365, Active Directory, Group Policy, SharePoint, Remote Desktops, DHCP, DNS etc
Exposure to support systems covered by client contracts
Experience in remote diagnostics including analysis and monitoring
Experience managing BDR environments, both cloud and on-premise using Datto & Veeam
Additional Technical Experience which would be of benefit:
Proven knowledge and ability to work on issues relating to Networking, WIFI, CCTV and Desktop systems etc
Server infrastructure consisting of Windows HyperV, Citrix and VMWare.
Full System knowledge of Meraki, HP/Aruba, Ruckus, Watchguard hardware to cover installation, maintenance and troubleshooting
Network architecture and system management, including configuring devices consisting of routers, firewalls, and switches (L1, L2 & L3)
Security process & procedures, which promote best practice security while maintaining a functional user base
Proven knowledge of a variety of IT & security infrastructure platforms
Friendly and professional
Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions
Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients
Recognises the importance of frequent and clear communications
Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team
Feel that every day is a day of learning and knowledge
Harnesses pressure to deliver results
Full UK driving license and use of own vehicle
Why join us?
We make work life balance a normal, not a benefit
A fun and productive place to work
Great team of people to work alongside
Comprehensive in-house and external training offered
Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV for this role.
Candidates with experience of: Hotel Technologies, VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician may also be considered for this role.