IT Support Consultant

Premium Job From NexusJobs



Listed on

17th November 2023




£50000 - £60000

Salary Notes

£50K - £60K + Benefits



Start Date


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IT Support Consultant 

As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.

You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX - Digital Transformation literacy.       

Provide a range of IT services for our customer

Promoting MS Office365, RPA services and new technology to our customer by verifying each technology

IT Partners/Vendors Management related to those projects

Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)

Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.


Key Responsibilities:

 IT Consultant

UX/DX support and RPA services

Respond to general IT/DX related requests collaborating with other team members

Understand a customer's IT/DX needs and clarify customer's system and DX requirements

Collaborate with customers to identify the scope of a project, timelines, and resources

Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle

Assist in testing including UAT and validating Proof-Of-Concepts

Provide support services for system maintenance collaborating with other team members

Communicate and coordinate with the person in charge of the project in HQ (in Japanese)

Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)

Skills / Knowledge:


Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams

Basic system development and operational knowledge (Experiences in system design and maintenance)

IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)

Customer support / user support experiences

Preferred experience with Japanese companies

Preferred experience with UX and DX (Digital Transformation) technical projects

Preferred experience with Power Platform development, Azure

Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)


Candidate needs to have strong interpersonal communication skills

Adoptability to work in a fast-changing environment

Strong written and verbal communication skills

Proficient in English & Japanese language skills (Reading/Writing/Speaking)

User facing support skills

Self-motivated and an innovative mindset


Must have 5+ years IT experience in a corporate environment

Preferably 1 -3 years experiences of System Development and Maintenance

The Client Company is based in City of London.

The salary for this position is circa £50K - £60K.

Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK.

Do send your CV to us in Word format along with your salary and notice period.






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