L2/L3 Support Engineer

(L-2 Technical Support, L-3 Technical Support, Emergency Remedy & Odd-Hour Technical Support)

Roles & Responsibilities:

·Monitor and proactively manage applications, ensuring optimal performance and availability.

·Diagnose and resolve application incidents, minimizing downtime and service disruptions.

·Collaborate closely with cross-functional teams to implement enhancements and updates.

·Utilize Control-M and Informatica proficiency to automate and streamline workflows.

·Perform routine Windows Server administration tasks, including configuration and maintenance.

Qualifications:

·Proven experience in application support within the Telecom industry.

·Expertise in Control-M and Informatica tools.

·Strong knowledge of Windows Server administration.

·Analytical mindset and problem-solving skills.

·Excellent communication and collaboration abilities.

·A proactive attitude and ability to thrive in a fast-paced environment.

Required Skills:

·CBIS & CBAM - Adaptions, CBND - Use Cases, NFVI, VNF/CNF Onboading, Revalidations, Issue Isolation, Remedy and Emergency Remedy Support

·Linux, CentOS

·C++, Dart, Python, Shell, Java

·MySQL, Postgres, Oracle

·OpenStack, VmWare, AWS, Ansible

·SIP, Diameter, Free Radius

·HP, Dell, AirFrame, Arista, EMC

·App Knowledge - Signaling Transfer Point (STP), Sub System No. 7 Firewall (SS7FW), Evolved Signaling Controller (ESC), MNP DB, NP App, Assisting Intelligent Peripheral (AIP), Public Warning System (PWS) Alert Delivery, TCP Optimizer, OCS, MMSC, VMSC, SMSC, AGCF, Policy Server, Location Server, McPTT, eMBSS, LMR/PMR, ICAP, VM, VVM"

About the job            

WIPRO is a leading global information technology, consulting and business process services company. Composed of pragmatic, experienced, and certified consultants, WIPRO continues to establish itself through proven practices, through its customer orientation and its solid methodology.            

Benefits:            

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include.            

1. Contributory pension of up to 5%           
2. Extra holiday purchase            
3. 4x life insurance policy            
4. Private medical insurance (50)            

Equal Opportunities:            

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.