Change Governance Analyst, Technology (Payment Services)
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WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Sighthill North Office in Edinburgh
About this opportunity...
Would you like the chance to bring your experience of Change Governance to a bigger stage and help shape the world of finance for the future?
The PSP Technology Change Governance & Oversight team is responsible for guiding our software delivery teams, ensuring they stay aligned with our Change Process when implementing change, thereby assuring deployment reliability and recoverability from the beginning of the Change implementation lifecycle. This role is an excellent opportunity to apply outstanding Change Management governance practices and skills in our collaborative and agile environment.
You can expect to be doing...
Creating and maintaining critical PSP Technology Change artefacts (including Master Change Schedule, High Risk Change Trackers and 14 Day lens), ensuring these are always current and subject to continuous improvement, and facilitating weekly change calls
Championing Change Advisory Board (CAB) and governing the assurance processes; working with change raisers to reduce the volume of rejected change
Maintaining a governance tracker of production incidents caused by medium risk change; logging lessons learned and associated mitigating actions that have been put in place to prevent the recurrence of such incidents
Preparing a monthly summary of key findings from critical, high and medium priority production incidents caused by technology change
Attending weekly CAB forums, ensuring all relevant points have been noted
Evolving the team's Yammer, SharePoint and JIRA pages, with timely, relevant and informative content
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need...
We understand no one can be an expert in every aspect of technology change governance. However, if you have some technical governance knowledge / experience and an analytical background, we'd like to hear from you.
Specifically, we're looking for people who have:
An intermediate knowledge of agile software development practices
Excellent data analysis skills; being practised at analysing and interpreting data, drawing out insights that inform effective decision making.
Experience of IT Service Management tooling (e.g. ServiceNow or equivalent) and Agile Development tooling (e.g. Atlassian Confluence and Jira or equivalent)
Proficient in the Microsoft Office 365 toolset including Power BI, Excel, PowerPoint, SharePoint, Teams, Word and Yammer
Experience of working in Financial Services, and familiarity with its regulators
You are likely to be...
Assured and self-organised; being accomplished at time management, delivering to tight pressured timelines, and proactive in identifying, understanding and acting in accordance with processes and standards
Superb communication capabilities; being able to receive and convey key messages clearly, across an array of communication channels, with colleagues from a diverse group of backgrounds and levels.
Strong interpersonal and collaborative abilities; being adept at building positive relationships and establishing a personal network across the organisation to deliver results.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our Technology Change Governance team, get in touch. We'd love to hear from you.
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.