Senior Content Designer - Content Operations

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Closing Date for Applications: 27^th November 2023 at 12pm (noon)

We create digital services, data tools and technology for businesses to prosper around the world.

Our Digital, Data and Technology team develops and operates tools, services and platforms such as great.gov.uk that enable the UK government to provide world'leading support to businesses in the UK and overseas.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users.

Job Description

The Department for Business and Trade (DBT) supports businesses to comply, invest, expand and export, creating jobs and opportunities across the country.

Our Content Live Services team creates and improves content on GOV.UK and great.gov.uk to make complex language and online processes simpler for businesses to understand. It also creates and improves content for the department's intranet so that people working here can support businesses efficiently.

We make sure content meets a user need, is up to date, and complies with the latest accessibility standards.

We deliver insight into how well the content we manage is performing and act on feedback. We use this to innovate, improve and provide a better service for our users.

We're looking for a Senior Content Designer to work in our Content Live Services team.

You'll be a skilled Content Designer with excellent attention to detail. You will know how to write simply and clearly, with the user in mind, and you will have the confidence to champion high-quality content across the department.?

A talented communicator, you should feel comfortable managing relationships between your team and other teams to ensure consistency and share good practice.

You'll help colleagues and stakeholders in other disciplines understand what content design is, why it's important, and how to work with content designers.

You'll work in both proactive and reactive ways and use your design-thinking and judgement to make evidence-based decisions.

This is an ideal role for someone who has leadership ambitions.

This role is available in seven UK locations and can only be worked from within the UK, not overseas. Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Changes to these working arrangements are available in certain circumstances but must be agreed with the vacancy manager and in line with the requirements of the role and can only be discussed with successful candidates. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

Responsibilities

• daily triaging, prioritisation, and delegation of content work for multiple platforms
• creating, iterating, publishing and managing high-quality, user-centred content that adheres to accessibility regulations
• developing and improving workflow and processes, automated responses, and reusable templates for devolved publishers
• leading on multiple content projects and demonstrating an agile mindset
• collaborating with and influencing stakeholders to understand their perspective and develop effective relationships to improve ways of working
• developing metrics to make evidence-based decisions
• managing content specialists and being an escalation point for the team
• guiding and developing content designers with training and upskilling
• knowledge and information management

Essential Skills and Experience

You will need to have demonstrable skills and experience of:

• creating, iterating, and managing high-quality, user-centred content
• making complex language inclusive and easy to understand
• reviewing and improving processes to champion better ways of working and efficiencies within a busy team
• managing multiple projects and adapting to changing priorities and deadlines
• using analytics, user feedback, and user research to evaluate and improve content
• building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality
• managing and mentoring team members, providing them with guidance, training and constructive feedback

How to Apply

Apply by clicking the APPLY button.

The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.

Assessment

We'll assess you against these Technical Skills and Behaviours during the selection process.

We will assess you against the following Technical Skills:

Agile working (content)

You can lead teams in Agile practices, evaluate progress through the life of a project and iterate accordingly. You can constructively challenge your colleagues and understand the role of content in multidisciplinary teams, articulating this and advocating for it. You can also build and create the most appropriate ways to visualise your work in context for different audiences.

Content management

You can plan and lead larger, more complex pieces of content work. You can audit and make recommendations as well as manage and direct junior content designers. You actively seek feedback from colleagues and support others in the fundamentals of content design.

Data-informed decision making

You're comfortable using evidence, data and research to inform content design. You know how to create hypotheses, get insights from user actions, and make decisions based on findings.

Stakeholder relationship management

You can engage with stakeholders at different stages of content design development and build long-term strategic relationships. You can communicate clearly and respectfully while focusing on user needs. You can negotiate and influence stakeholders on decision.

User-centred content design

You can deliver content design and direct other content designers to deliver the best outcomes for users. You put user research and accessibility at the heart of your content design decision making, while understanding the difference between user needs and the desires of users.

Writing and editing

You have extensive experience of taking a lead role in creating and iterating content for end-to-end user journeys. You maintain content uniformity and quality through effective content review processes. You understand content lifecycles and management to make sure content is regularly reviewed and evaluated.

We will assess you against the following Behaviours:

• Leadership
• Seeing the bigger picture
• Communicating and influencing
• Making effective decisions