IT Support Analyst - 2nd Line, Wintel, Citrix, O365, Applications

Premium Job From Informed Recruitment


Informed Recruitment

Listed on

8th November 2023




£37000 - £38500



Start Date


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Are you an experienced 2nd Line IT Support & professional? Do you have experience of IT support covering infrastructure, networks, applications, and customer service delivery? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an IT Support Analyst role to work and learn with a team undergoing a digital transformation as they move services to the cloud and unlock self-service. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of their modernisation programme.

The purpose of the role is to provide IT system support and guidance to ensure customers can use systems efficiently and effectively. Your day-to-day responsibilities will include the provision of overall IT support and service delivery, coordinating ticket resolution activity and escalation to third line support providers where necessary, system monitoring, assisting on IT projects, delivering outstanding customer services, configuration tasks, and maintaining technical documentation.

Must Have

A commercial track record of working as part of a service desk.Systems support experience across Infrastructure, Network, and Application disciplines.Wintel technology experience covering Windows 10, Server, Office365, Active DirectoryAn understanding of Citrix Desktops / VMware virtualizationExperience supporting a selection of core business software applications, be they a combination of bespoke, Finance, CRM, HR & Payroll, or similar.Experience with Service Desk/Ticketing software such as Spice works, Freshdesk/Service, Zen Desk, Vivantio, Jira, or similar.Positive, can do, customer facing outlook.

Nice to Have, But Not Essential

Hardware Telephony experienceRemote device managementAzure or wider cloud computing experience with associated security managementIT Qualification or comparable relevant experience (MCSE, MCSA, VCP, CCA, CCP, or similar)ITIL environment experience and/or ITIL certification

As an individual you will have a positive outlook and be customer service driven. You will have excellent communication skills, both oral and written, whilst being creative and tenacious problem solver with the ability to prioritise competing commitments. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, healthcare package, employee assistance program and professional development. This role is a hybrid role, with half your time spent in the office and half working from home. On offer is a competitive salary and attractive benefits package that includes a flexible and generous holiday allowance, attractive contributory pension, healthcare, professional development, retail, and much more. If this role describes you, then please apply without delay for the opportunity to progress your career with a friendly, customer-focused organisation in the midst of an exciting programme of transformation.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

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