IT Support Technician


Nexus Jobs Limited

Listed on

8th November




£200 - £300



Start Date


Job Description

IT Support Technician


The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.

The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests.

Key Responsibilities
  • Provide 2 nd and 3 rd line support to UK staff, schools staff and students
  • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
  • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
  • Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
  • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
  • Manage staff and student user accounts following agreed policies and procedures.
  • Monitor and maintain server back-ups to ensure system and user data is protected and secure.
  • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager
  • Any other reasonably requested duties

Person Specification
  • Exceptional customer service and communication skills, including written and verbal.
  • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization.
  • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues
  • Self-motivation, effective time management and the ability to work unsupervised.
  • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues.
  • Demonstrable methodical problem solving, excellent analytical skills and creative thinking.
  • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues.
  • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements.
  • A desire to, and demonstrable experience of supporting teaching and learning
  • Effective engagement with IT service partners and 3rd parties

Technical Skills
  • Windows Server 2012/2016/2019
  • Windows 10
  • Active Directory support
  • Office365
  • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP.
  • and SOLUS3 support
  • Mobile device support including Apple, Windows, and Android tablets
  • AV and interactive boards and screens
  • Shared printing solutions
  • Desktop/Server Hardware support and troubleshooting
  • Apple device management and support

  • Flexible working, travel to support multiple sites/offices.
  • Experience of working in a Service Desk environment (2nd or 3rd line support role)
  • Experience of working in the education or similar sector is preferable.
  • ITIL preferred but not essential.
    Key Competencies

    Role Specific
  • Work Planning and Scheduling
  • Time Management
  • Listening and Organisation
  • Training, Mentoring and Delegating
  • Problem Identification and Solution
  • Process Improvement

    Safeguarding Responsibilities
    • To comply with safeguarding policies, procedures and code of conduct
    • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing
    • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy.
    • To engage in safeguarding training when required

This will be a 2 to 3 months contract initially.

The position will be in North London.

Please do send your CV to us in Word format along with your daily rate and availability.

Contact Name:

Reference: TJ/5946/NJ0479

Job ID: 3287018

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