Digital Transformation Manager (Supply Chain and Ops)

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

Fortnum & Mason has undergone a fundamental and rapid shift in digital capability in the last few years and with an ambitious strategy to continue offering fantastic customer experiences & empowering colleagues, through better use of digital, technological and data innovations.

We're now looking for someone who wants to shape that transformation, taking on responsibilities including:

• Digital transformation of assigned Operations and Supply Chain topics within the Operations, Commercial & International team
• Ensure appropriate technology support is in place for assigned business areas
• Shape and lead a portfolio of projects and change initiatives to improve our operations, logistics & international supply chain network

Why work for us?

• You want your projects to have immediate and lasting impact
• Fantastic brand and heritage, but a lot of exciting technological change and growth ahead
• Investigating, valuing and prioritising new opportunities for improvement is something you enjoy
• Great exposure to senior teams, including board and management committee, across many different departments, including commercial, operations, people, and international retail
• We're a small, inclusive, passionate team, which will give you responsibility and the space to innovate and shape the way the business runs

What you will be doing:

• Strong business partnership to Logistics, Operational & International function, understanding the business goals and ensuring digital transformation aspects of their strategy are driven forward.
• Working in partnership with assigned business leaders, develop and manage a prioritised portfolio of transformation initiatives (strategic, compliance and CI/BAU)
• Select and manage 3rd parties to provide advice and assess for their digital offerings on relevant solutions

What we're looking for:

• We expect the successful candidate to have the following skills and experience:
• Experience and strong knowledge of logistics, operations, supply-chain and fulfilment, preferably in an international business
• Experience of contributing to the development and execution of a multi-year business strategy
• Ability to make strategic, change and operational decisions, based on strategic insight, financial acumen, sound logic and rationale, as well as the ability to simplify complexity and focus on outcomes.
• Willing to get stuck into technical detail and out into the operations, taking a hands-on approach, as well as bringing analytical and data-driven insight.
• Strategic and creative thinker, with strong leadership and people skills. Can demonstrate evidence of vision-setting and leadership with a team, whether or not through formal management experience.
• Strong communication skills and an ability to challenge, build credibility with a wide range of audiences and work with integrity at all times
• Capable of working with ambiguity and sourcing innovative and creative solutions, with limited resources and budget.
• Flexible and responsive in remit to the business needs - happy to get stuck in wherever the most opportunity presents itself, regardless of formal lines of responsibility
• Tenacious, analytical and resilient - demonstrable track record in adapting to changing priorities and a fast moving environment. Embraces change and enjoys new challenges.
• Capable of working successfully in a fast-moving entrepreneurial environment, whilst respecting the legacy and history of a brand and 316-year-old family business.
• D365 and Power BI familiarity strongly desirable; specific examples of other technical exposure to planning, accounting, and enterprise software & reporting tools would be advantageous.
• Experience with implementation programmes in digital systems would be an asset.

Benefits:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum's ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme