Digital Transformation Manager (Commercial)

Premium Job From Fortnum & Mason


Fortnum & Mason

Listed on

3rd November



Salary Notes

Competitive & Benefits



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Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.


Role Purpose:

Fortnum & Mason has undergone a fundamental and rapid shift in digital capability in the last few years and with an ambitious strategy to continue offering fantastic customer experiences & empowering colleagues, through better use of digital, technological and data innovations.


We're now looking for someone who wants to shape that transformation, taking on responsibilities including:

  • Digital transformation of our core commercial systems - undertaking an end-to-end strategic review of our ranging, pricing, merchandising, stock control, forecasting and S&OP
  • Ensure appropriate technology support is in place for assigned business areas, throughout the lifecycle of implementation, development and ongoing usage
  • Shape and lead a portfolio of projects and change initiatives to improve our commercial operation and bring insight to commercial, operational and financial decisions


Why work for us?

  • You want your projects to have immediate and lasting impact
  • Fantastic brand and heritage, but a lot of exciting technological change and growth ahead
  • Investigating, valuing and prioritising new opportunities for improvement is something you enjoy
  • Great exposure to senior teams, including board and management committee, across many different departments, including commercial, operations, people, and international retail
  • We're a small, inclusive, passionate team, which will give you responsibility and the space to innovate and shape the way the business runs


What you will be doing:

  • Strong business partnership to Merchandising, Buying, Technical and International functions, understanding the business goals and ensuring digital transformation aspects of their strategy are driven forward.
  • Working in partnership with assigned business leaders, develop and manage a prioritised portfolio of transformation initiatives (strategic, compliance and CI/BAU)
  • Select and manage 3rd parties to provide advice and assess for their digital offerings on relevant solutions

What we're looking for:

We expect the successful candidate to have the following skills and experience:

  • Experience and strong knowledge of commercial functions and technology, preferably in a retail, consumer goods, manufacturing or services environment
  • Experience with implementation programmes in digital systems would be an asset.
  • Experience of contributing to the development and execution of a multi-year business strategy
  • Ability to make strategic, change and operational decisions, based on strategic insight, financial acumen, sound logic and rationale, as well as the ability to simplify complexity and focus on outcomes.
  • Willing to get stuck into technical detail and out into the operation, taking a hands-on approach, as well as bringing analytical and data-driven insight.
  • Strategic and creative thinker, with strong leadership and people skills. Can demonstrate evidence of vision-setting and leadership with a team, whether or not through formal management experience.
  • Strong communication skills and an ability to challenge, build credibility with a wide range of audiences and work with integrity at all times
  • Capable of working with ambiguity and sourcing innovative and creative solutions, with limited resources and budget.
  • Flexible and responsive in remit to the business needs - happy to get stuck in wherever the most opportunity presents itself, regardless of formal lines of responsibility
  • Tenacious, analytical and resilient - demonstrable track record in adapting to changing priorities and a fast-moving environment. Embraces change and enjoys new challenges.
  • Capable of working successfully in a fast-moving entrepreneurial environment, whilst respecting the legacy and history of a brand and 316-year-old family business.
  • D365 and Power BI familiarity strongly desirable; specific examples of other technical exposure to planning, accounting, and enterprise software & reporting tools would be advantageous.



  • A competitive salary
  • A generous store and restaurant discount of up to 40%
  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
  • A fantastic subsidised staff restaurant which uses Fortnum's ingredients
  • A range of opportunities to develop and grow personally and professionally
  • Excellent pension scheme

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