IT Infrastructure Support Manager


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Recruiter

NexusJobs

Listed on

16th May 2023

Location

London

Salary/Rate

£75000 - £90000

Type

Permanent

Start Date

2023-06-14

This job has now expired please search on the home page to find live IT Jobs.

Job Description

We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Objectives of this Role
                                                                      Lead large IT projects, including the design and deployment of new IT systems and services                                                                       Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware                                                                       Own projects, solutions, and key responsibilities within a larger business initiative                                                                       Handle business-critical IT tasks and systems administration                                                                       Research and evaluate emerging technologies, hardware, and software                                                                       Track and maintain hardware and software inventory
Responsibilities for IT Manager
                                                                      Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure                                                                       Help define IT infrastructure strategy, architecture, and processes                                                                       Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs                                                                       Assess vendors and develop test strategies for new hardware and software                                                                       Troubleshoot hardware and software issues related to internal IT                                                                       Supervising daily operations of network and server infrastructure                                                                       Aligning IT infrastructure with current and future business requirements and goals                                                                       Evaluating risk, developing network recovery and backup processes                                                                       Assessing and purchasing new and replacement hardware                                                                       Testing, troubleshooting and adjusting information systems to operate effectively                                                                       Implementing security of the network, data and its storage and communication systems                                                                       Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions                                                                       Train employees on both software and hardware, troubleshoot, and provide technical support when needed                                                                       Develop and execute disaster procedures, and maintain data backups                                                                       Manage information technology and computer systems                                                                       Identify problematic areas and implement strategic solutions in time                                                                       Preserve assets, information security and control structures                                                                       Proven working experience as an IT Manager or relevant experience                                                                       Excellent knowledge of technical management, information analysis and of computer hardware/software systems                                                                       Expertise in data center management and data governance                                                                       Hands-on experience with computer networks, network administration and network installation
Qualifications for IT Manager
                                                                      Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience                                                                       5-7 years experience in IT management                                                                       Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies                                                                       Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems                                                                       Strong critical thinking and decision-making skills                                                                       Excellent project management skills and strong ability to prioritize                                                                       Firm grasp on IT infrastructure and operations best practices                                                                       Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring.                                                                       Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications.                                                                       Expertise with implementing, configuring, and testing solutions                                                                       Proven leadership skills                                                                       Strong creative and analytical thinking                                                                       Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

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