Local Engagement Officer (London & South East)

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The Opportunity

We are currently hiring a Local Engagement Officer who will be based outside of Westminster and will be responsible for overseeing key engagement activities in Members constituency offices in and around London and the South East of England.

The Local Engagement Officer will act as an advocate, building relationships and representing the interests of Members and their staff within the Digital Service, and vice versa, and will ensure that the Digital Service is responsive to current and future Member needs. But your work won't stop there. Among your other responsibilities, you'll:

provide IT coaching, training, advice and guidance to the offices in their region, through a mix of virtual, face-to-face visits, email and telephone contact

build relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working

ensure that users understand why changes are being made and the benefits of these, assessing users' readiness for change, and identifying training and support requirements

encourage users to consider whether the new services and systems could enable them to make beneficial changes to their working practices

developing key relationships with, as well as working alongside, operational teams in the Digital Service and key offices across Parliament which provide services to Members.

ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.

What You Need

A full clean driver's licence and use of own car with appropriate insurance and MOT is a necessity for this role.You should also have:

strong interest in Parliament and the technological challenges it faces. Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.

ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.

outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff

experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.

An understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.

Demonstrable commitment to a work environment of mutual trust and respect, where diversity and inclusion is valued.

the ability to pass security clearance, backed by the right to work in the UK

About The Team

Our Local Engagement Officers are based around the UK and can offer guidance and advice about the full range of services available to MP's and their staff, as well as provide coaching and training sessions for your staff to help you make the most of our services.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

up to 35 days annual leave in addition to bank holidays

generous maternity pay policy up to 6 months full pay

great pension scheme options (contributory and non-contributory)

on-site subsidised gym, nursery, catering, post office, travel office and GP

flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first five criterion. Our application process is anonymous, so please remove any personal information from your CV.

Apply By: 11th May 2023

Interviews: 25th May 2023

Format: Presentation + Panel Interview (On-Site)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.