Quality Assurance Analyst
Recruiter
Wipro
Listed on
7th March 2023
Location
Dublin
Type
Permanent
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We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.If you are proactive with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, we would be happy to take your application and contact you as soon as possible to have a more detailed conversation.
Requirements:Degree or equivalent practical experienceMinimum of 2 years experience in a sales or call center environment with Quality Assurance experienceExcellent interpersonal and communication skillsBilingual - Fluent in German and EnglishSelf-motivated, entrepreneurial, and comfortable dealing with ambiguityAbility to work in a fast paced environment.Strong attention to detail, ability to identify explicit and implicit signals which may translate opportunities for our agents.Coaching experience is a plus.Experience in the advertising industry is a plusAs a Quality Assurance Specialist, you will be responsible with the following:Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMSConduct regular one on one or group calibration to ensure evaluations are aligned based on business requirementsSupport the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuancesHighlight trends and red flags to the business for better improvementsEnsure accurate maintenance of sample calls/chats library in accordance with local legal requirementsCollaborate with internal and external stakeholders, highlighting QA trends and insights to the businessProvide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholdersBenefits:Opportunity to work in a fast growing company and in a multinational environmentOpportunity to grow in the organization and build a successful career pathRelocation assistanceAccess to a variety of benefitsPersonal and professional development through a variety of training programs (hard/soft skills)Complex salary packageAbout Wipro Limited:Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 220,000, serving clients across six continents.QAAS(Advisory Services)
