2nd Line Support Engineer
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My client is an international business with over 900 users across 18 offices across UK, Europe, USA and Asia. We're looking for an experience 2nd Line Support Engineer, responsible for the support of Desktop, servers and networks to varied internal customers.
Key responsibilities
Dealing with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager
General maintenance and repair of PC's hardware
Windows and Apple Mac Desktop and Laptop Builds
Application installation
Set-up of PCs and installation of Printers on a Network
Creating users account within Active Directory
Supporting Mobile device queries
Setting up new telephone extensions
Supporting the company's security protocols
Liaise directly with the end users
Maintenance of company IT assets
Updating of departmental documentation
Possible remote site visits with other IT team members
Desirable skills
Mobile Device Management
Azure / InTune
Apple Mac support
Linux (Red Hat, Ubuntu)
Amazon Web Services (AWS)
Office 365
Windows 10
SCCM
Telephony systems
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