Change and Release Manager
Recruiter
Ofgem
Listed on
25th November 2022
Location
Glasgow
Salary/Rate
£30950 - £46157
Salary Notes
Glasgow £30,950 - £43,649 London £33,400 - £46,157
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Ofgem is committed to making a positive difference for energy consumers through effective regulation of the market and close working with suppliers to ensure sustainable energy for consumers and businesses in the UK.We are committed to becoming a Digital, Data and Technology (DDaT) driven organisation, embedding these tools in all of our work to ensure that our work is evidence and insight driven and that we can deliver the highest quality of outcome for energy consumers, while ensuring excellent value for money. As Change and Release Manager you will lead on the implementation of technical changes to IT services, minimising business risk by ensuring that each new release is thoroughly tested and assessed for impact, then prioritised, scheduled, authorised and implemented. You'll also take on the role of Chair of our Change Advisory Board, which will be a vital forum to discuss and plan higher risk changes.
This is an opportunity for someone who is already and experienced Change Analyst who offers a well-informed understanding of ITIL based Change Management Transition and the ITIL Release Management process, as well as an appreciation of their practical application. You'll already have experience of managing change and product releases and should be accustomed to working with a Service Management Tool, such as Remedy or Service Now. Your technical expertise should be backed up with good all-round communication skills and proven project management credentials. With every day presenting you with a great deal of variety, we will ensure you have the support you need to meet your immediate and long-term goals. We will also provide you with a competitive benefits package and we welcome candidates from all backgrounds, especially those from underrepresented groups. Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need. Job description Ofgem is a non-ministerial government department and an independent National Regulatory Authority. Our principal objective is to protect the interests of existing and future electricity and gas consumers. We do this by promoting value for money, promoting security of supply and sustainability, for present and future generations of consumers, domestic and industrial users, the supervision and development of markets and competition, regulation and the delivery of government schemes. We work effectively with, but are independent of, government, the energy industry and other stakeholders within a legal framework determined by the UK government and the European Union. We are building a Digital, Data and Technology (DDaT) driven organisation at Ofgem and will lead industry by displaying best practice when dealing with data, digital and technology in the energy sector. Our more modern, insight-driven, innovative approach to DDaT will provide outstanding experiences at the right cost, quality and pace for the whole of Ofgem and ensure consumers receive a top-quality and cost-effective supply of energy. This Change and release manager role is part of the Digital, Data and Technology Profession in the Civil Service.
Introduction to the role of change and release manager The role of the Change and release manager is to lead the change advisory board, ensuring adequate risk assessment and scheduling of technical changes and releases. In this role, you also own the configuration management database and the access, security, configuration of change activities and release procedures. A Change and Release manager makes sure that technical changes to IT services are adequately assessed for impact, prioritised, scheduled, authorised and implemented, in line with processes and using appropriate tools, including chairing the Change Advisory Board (CAB). At this level, you will: Coordinate and conduct CAB to discuss higher risk changes Authorise minor/low operational risk/impact change requests Forward plan the maintenance windows ensure these are communicated across the company Maintain and look for opportunities to expand the Standard Change Catalogue Manage the Forward Schedule of Change and identify clashes between proposed requests Ensure production deployments our orchestrated and follow all the necessary steps to ensure the proper visibility and approvals are obtained throughout the process. Ensure all activities designed to implement the changes are as per the standards Compile and distribute relevant communications The design and maintenance of the Configuration Management Database (CMDB) to support the Change Process and other related processes. Conduct post-change and release reviews You will also be doing: Establish, maintain and track the Path to Production for assigned releases / deliverables run and coordinate implementation, releases and interdependencies Plan Release activity, ensuring integrity of the live environment is protected Monitor efficiency and effectiveness of Release Management activities for assigned area. Identifying and driving tangible improvements where required. Support and drive Release Policy & Process compliance across assigned area Coordinate and manage production component / platform deployments using appropriate gating governance command-control structure and escalation paths Integration of release management with Continuous Integration (CI) & Continuous Delivery (CD) Person specification Strong working knowledge and practical appreciation of ITIL based Change Management Transition. Strong working knowledge and hands on application of ITIL Release Management process Demonstrable experience of managing change and product releases Experience in managing IT Projects Excellent process and communication skills Experience of communicating at all levels, status reports are clear, accurate and concise Knowledge of a Service Management Tool, e.g. Remedy, Service Now
