Contract Support Engineer - Manchester

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Role: Contract Support EngineerLocation: ManchesterLength: 3 MonthsDay Rate: £230 - £330Start Date: DecemberIR35: Inside We are looking for a support engineer to assist with the Service-line function. You will be supporting with any technical incidents and service requests as well as assisting the 1st Line Support Engineers in the team. You will be responsible for:Managing any assigned tickets & Ensuring tickets are managed to a high standard (regular updates/full details)Providing a technical escalation point for the Support Engineers (1st Line)Coaching and mentoring Support Engineers (1st Line) & providing overflow support to Support EngineersManaging and investigating issues with daily backups (using MABS)Creating images and application packages as requiredDelivering small projects as directed Experience needed:Working in an ITIL environment;Excellent analytical and problem solving skills as well as good attention to detailAction orientated with a strong work ethic Skills in:M365 (including Teams, Sharepoint, Exchange, Defender for Endpoints, Application Packaging and MEM)Windows 10, Apple iOS & Android operating systemMS Server ManagementActive DirectoryMicrosoft AzureMDMRubrik/MABSEndpoint hardware managementExperience with Intune / Endpoint managerExperience in creating packages for deployment through Intune / Endpoint managerBackup ExperiencePlease click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.To find out more about Real please visit www.realstaffing.comReal Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales