IT Service Asset Manager

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Support the crucial work of the UK's energy regulator through IT transformation  

Ofgem exists to ensure a safe, sustainable and affordable energy supply to the households and businesses of Great Britain. As the industry regulator we promote the highest standards of customer care and work with industry partners to ensure that our energy system and supporting infrastructure is safe, resilient and sustainable. 

In this role, you'll join our Service Operations Team, taking the lead on IT asset management. Your efforts will help us develop a high-quality asset management service, in turn improving our capabilities as a public advisor. 

Managing our IT Assets throughout the IT asset lifecycle, you'll be responsible for hardware, software, intellectual property, licences and warranties. You'll manage every aspect of our assets from usage to compliance, sustainability, cost-optimisation and disposal. Improving our investment decisions is also an important aspect of your work, as is supporting vendor management and carrying out accurate, efficient audits. 

Beyond this, you'll collaborate with other colleagues across our Digital, Data and Technology (DDaT) directorate to develop an accurate, reliable asset management database. 

To join us, you'll need experience in leading IT asset management, service and asset configuration, licence compliance and estate auditing. Experience in a software asset management role is also essential, along with knowledge of licensing in Cloud, SaaS and on-premise environments. You should be able to use major ITAM products confidently and manipulate data into meaningful reports.  

Excellent attention to detail and a clear understanding of commercial value is important, along with good knowledge of Service Asset and Configuration Management (SACM) roles in a ITIL context. 

We are serious about offering you professional development, training and support. You can also expect an excellent benefits package, a great working environment with scope for hybrid working, and a shared sense of purpose.  

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. 

Job description

Ofgem is a non-ministerial government department and an independent National Regulatory Authority. Our principal objective is to protect the interests of existing and future electricity and gas consumers. We do this by promoting value for money, promoting security of supply and sustainability, for present and future generations of consumers, domestic and industrial users, the supervision and development of markets and competition, regulation and the delivery of government schemes. We work effectively with, but are independent of, government, the energy industry and other stakeholders within a legal framework determined by the UK government and the European Union. 

We are building a Digital, Data and Technology (DDaT) driven organisation at Ofgem and will lead industry by showcasing best practice when dealing with data, digital and technology in the energy sector. Our more modern, insight-driven, innovative approach to DDaT will provide outstanding experiences at the right cost, quality and pace for the whole of Ofgem and ensure consumers receive a top-quality and cost-effective supply of energy. 

We're looking for a talented and tenacious person to join our Service Operations Team to take the lead in Asset Management. You will contribute to the development and delivery of a high-quality Asset Management Service. 

You are responsible for managing Ofgem's IT Assets throughout the IT Asset Lifecycle 

You will conduct life-cycle management for assets including hardware, software, intellectual property, licences and warranties. You will manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio.  

You will improve investment decisions and capitalise on opportunities. You will ensure compliance with international standards for asset management, requirements definition, to procurement, operation and disposal. You will establish, achieve and maintain Service Standards for IT Asset Management. 

 You will work with DDAT colleagues to develop and deliver an accurate and reliable Asset Management Database. 

Your roles and responsibilities for this position include, but are not restricted to: 

Manage hardware and software asset terms and conditions, product usage rights and licencing issues gained from working extensively with hardware and software vendors. 

Govern and support the processes regarding the effectiveness of the Hardware and Software Asset Management, identifying any risks or issues. 

Manage the tools and technologies to track Software and Hardware assets through their lifecycle. 

Provide relevant reports in a standard format in an agreed timeframe, providing recommendations around compliance position & utilisation, to enable business areas to make informed decisions.