Salesforce Architect

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Salesforce Architect

London Bridge (2 days office-based, 3 days working from home) 

£85,000

Hyde is looking to recruit a Salesforce Solutions Architect.

Hyde is one of the UK's largest housing providers, working across London, and the South East. With more than 100,000 customers, IT delivery is crucial in ensuring Hyde provides everyone with a 1st class customer experience. Our IT team requires individuals who are open to dealing with real issues, can identify new ways of solving problems and encourage best practice from others.

The Salesforce Solutions Architect will work across multiple projects and will be accountable for all aspects of the Salesforce and Contact Centre solution architecture. The Salesforce Architect will steer the project through architecture processes including agreeing architecture deliverables, quality assuring the project technical outputs and arranging & coordinating design reviews at appropriate stages of the project lifecycle.

Key Responsibilities of a Salesforce Solutions Architect

Responsible for the overall design of the functional Salesforce.com solution and for recommending best practice solution designs based on business needs.

Ensuring the Product Delivery team deliver agile and cost-effective solutions.

Participate in Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements and synthesize requirements to create clear and comprehensive user stories and solution design documentation.

Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.

Articulate the benefits and risks to a solution's feasibility and functionality.

Participate in practice development and continuously look to improve the delivery model and implementation process.

Contribute significantly to thought leadership across the platform including ideation and design of new accelerators.

Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions.

Recommending innovations which enhance the operation and functionality of Hyde systems.

Provide hands-on, expert-level technical assistance, coaching and mentoring to developers and other junior staff.

The Salesforce Architect will keep up to date on innovative technologies and demonstrate understanding through effective and rapid delivery.

Key Skills and Experience

Active Salesforce certifications and ability to achieve additional relevant certifications upon hire.

Proven ability to design and optimize business processes and integrate processes across disparate systems, incorporating best practices.

Experience writing user stories to capture Salesforce requirements.

Experience designing or building Salesforce integrations with 3rd party applications.

Experience with data migrations from third party systems to Salesforce.

Excellent client-facing written and oral communications skills, relationship focus, and strong technical and business acumen.

Detail-oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies.

Strong problem-solving skills, ability to multi-task, and a high degree of emotional intelligence.

Benefits

A fantastic pension

Life assurance

26 days annual leave plus bank holidays

An award- winning flexible benefits package

Volunteering days

Hyde operates an agile approach to work, requiring you to be in the office 40% of your time.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.