User Researcher

This job has now expired please search on the home page to find live IT Jobs.

We create digital services, data tools and technology for businesses to prosper around the world.

Our Digital, Data and Technology team develops and operates tools, services and platforms that enable the UK government to provide world'leading support to businesses in the UK and overseas.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users.

Job Description

As a User Researcher you will be:

Supporting our teams to develop a deep understanding of the people who use our services - citizens, businesses, or across government. Your findings will enable our product teams to design and deliver better services quickly, with less risk, and at lower cost. 

You will be part of an active user research community that is developing the department's user research capability. 

Successful candidates will have experience of running user research as part of a user-centred design process. You should also have experience working on multidisciplinary digital teams and delivering products and services in agile environments. 

Responsibilities

Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of services          

Carry out user research activities, from recruiting participants and preparing discussion guides, to moderating user testing sessions           

Analyse research data to synthesise clear and actionable findings, and work closely with analytics colleagues to create a rich picture of user behaviour          

Confidently explain user needs to colleagues, and act as a persuasive advocate for those needs both within the team and the organisation at large       

Shape research to facilitate delivery at pace, with a commitment to agile, user centred and continuous iterative development         

Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable products and services            

Complete literature reviews and other desk research to build and reinforce delivery teams' understanding of their problem space and user groups 

Contribute to the user research community at DIT, and promote user centred design principles and best practice within the department and across government 

Essential Skills and Experience:

Understanding and experience of using a range of user research methods, knowing when to use them and how to apply them correctly  

Experience of applying a range of techniques for analysis of research data and synthesis of clear findings that colleagues can understand and use  

Being an effective advocate for users, with the ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis

How to Apply

Apply by clicking APPLY NOW.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.

Technical Skills

We'll assess you against these technical skills during the selection process:

Analysis and Synthesis 

DDaT Standards Outside your Discipline 

Inclusive Research 

Research Skills 

Agile and multi-disciplinary working practices

Research management, leadership and assurance

Stakeholder relationship management

User centred practice advocacy

Further Information

Find out about our benefits, application process and practical details like our office locations on the things you need to know page. Remember to check out our blog, Digital Trade.

Closing Date for Apps: 04/12/2022