IT Support Engineer

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Our client are seeking an IT Support / Tech Bar Engineer to join their expanding team based in London. The role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems.This role is supporting clients in London. This is an office based role supporting different locations across London (all accessible via the tube). Experience and knowledgePrevious experience working with ticketing systems such as ServiceNow.Experience of inventory management and software/application installationExperience working in a customer facing/user support environment.Able to demonstrate knowledge and understanding of working within a desktop and PC technologies environment as well as desktop/server hardware and software architectures.Basic knowledge of server infrastructure and networking.Previous experience of adhering to SLAs ensuring a resolution is achieved within a timely manner.Proficient with; operating systems, Microsoft applications, web browsers on PCs/laptops and mobile devices including but not limited to: Windows 7-10, Office 365/2016 and 2013, Internet Explorer/Edge/Chrome and Firefox and, active directory.Disclaimer:This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.