IT Support Officer

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Are you a budding IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 7/10, Active Directory and some networking skills? We are currently recruiting for a customer focused Infrastructure Support Officer with a forward thinking & evolving organisation in central London that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a 'can do, will do', enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting.

The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focused support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting.

Essential

Previous commercial 1st Line Help Desk or IT Support experienceExperience of installation, configuration and troubleshooting of systems, network, and hardware issues.Windows 7/10 desktop supportMicrosoft Office/365Active Directory administrationSome general networking skills to include TCP/IP Desirable

Previous experience setting up and supporting Audio Visual [AV] equipmentWindows Server 2012/2016Anti-virus and backup solutionsSharePointTelephony & Mobile DevicesMS Office 365CRM softwareFurther networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.

As an individual you will be customer focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. You will be flexible and be willing to support out of hours (usual hours 8am-4pm) when required and want to give and take as part of a team. If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team. There are a number of compelling reasons to join this organisation, not least the environment & ethos, phenomenal pension, generous holiday allowance and free gym membership. Apply now to find out more.

IT Support, Infrastructure, Network, Windows, Active Directory, Office 365, Audio Visual, AD, AV, London

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.