Messaging Analyst

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The Opportunity

Grow a new set of IT skills in a truly unique environment. Here, your role will be about much more than resolving users' issues, troubleshooting and responding to new business needs. Doing a great job with us means enabling UK Parliament to perform its democratic duties on behalf of millions across the UK.

Providing vital Microsoft 365 and messaging services to Members of Parliament and UK Parliament staff, you'll also have the opportunity to explore new, emerging and evolving technologies. Bring eagerness to embrace innovation, with the curiosity and motivation to keep learning more, and you'll enjoy plenty of scope for development.

Combining project work with day-to-day duties, you'll enjoy a varied role in a collaborative supportive team. Your responsibilities will include:

processing and resolving messaging services requests and incidents, keeping users informed on progress and escalating issues when necessary

working across different areas of the M365 stack

investigating and diagnosing areas of concern highlighted by service and performance data, and sharing your findings with team colleagues

working closely with the Cyber Security Team to provide rapid response to email-related cyber security issues and incidents

proactively protecting against new and emerging spam and phishing techniques

What You Need

We're looking for your ability to collaborate and share knowledge with the rest of the team, along with flexibility and a customer-focused approach. This is a fast-paced environment, with a lot going on, so you'll need to be able to balance your workload while still delivering results.

More specifically, you'll need:

experience of providing 2nd or 3rd line technical support for a Microsoft 365 based environment

the ability to manage and troubleshoot Microsoft Exchange, both on-premises and in hybrid environments.

a systematic and analytical approach to problem-solving, with the ability to resolve complex technical issues.

a detailed understanding of messaging protocols, security standards and email-based cyber security threats

the ability to pass security clearance, backed by the right to work in the UK

About The Team

Supporting a wide range of Microsoft products, tools and services, everyone in the Messaging Team has an important contribution to make. From troubleshooting and problem-solving to lifecycle management and the introduction of new technologies and processes, we help UK Parliament carry out its democratic duties safely and securely as well as efficiently. We're a collaborative team, with a variety of roles and responsibilities, supporting each other to resolve issues and find innovative solutions.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

up to 35 days annual leave in addition to bank holidays

generous maternity pay policy up to 6 months full pay

great pension scheme options (contributory and non-contributory)

on-site subsidised gym, nursery, catering, post office, travel office and GP

flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. To apply, you will need to show how you meet up to the first five criterion. Our application process is anonymous to prevent bias. You are not required to upload a CV but instead, you will enter your work and education history.

Apply By: 23rd October 2022 at 23:55

Interviews: 2nd November 2022

Format: Technical Test + Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.