Service Manager

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Service ManagerLloyds Banking Group, Group Technology Retail Transformation - Consumer Servicing DevicesLocation: London based with hybrid working - 1 day per week in the office, the rest from home.Salary & Benefits: £72,647 to £80,294 base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.We offer flexible working hours, to give you a good work life balance, agile working practices and are a very family friendly company. LBG Labs:Lloyds Banking Group are transforming the way we do Engineering. We've created "LBG Labs" and we're building multi-functional, co-located teams giving them freedom to bring technology to the forefront of our business. This will help us create new, and improve existing, products and services to help us really make a difference to our customers. Want to know more?A Lab is a co-located team who work together on key projects to deliver value at pace by designing services that people find useful, easy and engaging to use. Typically, a Lab has a solid focus on complex problem solving in an agile environment where engineers are free to experiment and create innovative products which will transform the way our customers engage with us. About the role:Within this role the you will join a team who are accountable for ensuring the Digital estate is controlled and managed whilst working with external stakeholders. It will consist of driving teams to build, develops and supports LBGs systems and services whilst continually challenging, motivating, mentoring and supporting their team. This role accepts 24/7 responsibility for service availability currency and performance (not a 24/7 shift role). This is a role with a blend of both technical expertise with great passion for developing people and also includes team management tasks, including but not limited to, risk, supplier and resource management. About You:Able to work within or lead cross-disciplinary teams, providing effective and efficient support for a comprehensive and complex, high customer focused function. Supporting the group in the resolution of service related and management issues, ensuring appropriate technical prioritisation, whilst also providing contribution to strategic direction and responsibility for supplier and risk portfolio management. What do we need from you?Good communication skills & stakeholder managementManages the development and/or operation of knowledge management systemDelivers outcomes by managing others and working within established systemsUncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriersDevelops and/or delivers elements of a strategic planning system It would be great if you:Grow own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.Identify shortcomings, then suggest and implement improvements to existing business practices, while developing and delivering projects or a work stream within the organisation's change management programme.Develop and/or deliver a contingency plan for significant aspects of the risk management and/or control process.Makes sure that a portfolio of suppliers are delivering required levels of serviceIdentify and evaluate complex expertise-led solutions against a range of criteria to find the ones that best meet business needs What do I get in return?A role within our team will provide the chance to work flexibly and collaboratively. We'll take your personal and professional development very seriously and enable you to make a positive difference to the overall teams' mission.We're happy to consider options other than 9-to-5 office-based work. To us "Agile working" is more than working flexibly - it's about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best. So, if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love you to join our team.Together we make it possible! And finally…We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.Join us and be part of an inclusive, values-led culture that celebrates diversity.We'll provide you with a diverse, energising and informal environment that focuses on equal opportunity and supports career progression.