IT Technician
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New IT Technician position for OVHcloud, a firmly established European leading cloud services provider and a trusted partner for IT professionals around the world. You will contribute to datacenter systems architecture, maintenance, assembling, installing computer hardware, and much more... Competitive salary and benefits.
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As Datacenter IT Technician you will provide support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. Contribute to datacenter systems architecture and ensure 1st level of support.
Main Responsibilities
Contribute to datacenter systems architecture and ensure 1st level of support
Optimize the racks for new servers
Connect power and network cables within server and network racks
Wire the incoming cables and network within the racks respecting wiring scheme
Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
Assemble and install computer hardware (assemble / install / upgrade/ update servers)
Adhere to health and safety rules and regulatory requirements
Escalate incident tickets to Level 2 support where appropriat
Contribute to Datacenter maintenance
Complete interventions on the equipment in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components)
Undertake curative maintenance on delivered servers
Troubleshoot technical issues using various tools: network, servers
Perform regular established maintenance procedures
Understand and maintain cabling systems
Replace failed networking devices within racks
Implement actions to resolve problems related to the server environment
Ensure servers are functioning properly via analysis and monitoring
Keep asset databases up to date
Manage and resolve system failures quickly
Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
Help maintain good customer relations and customer satisfaction on a daily basis
Ensure information is shared between maintenance agents and provide reports to the Team Leader
Respect the schedule and targets set by the Team Leader
Skills
A keen interest in IT and computer hardware products/components
Advanced understanding of general maintenance procedures and techniques
Physically capable and available to work weekends, public holidays, and evenings
Effective problem-solving abilities
A team player with excellent communication skills
Organized, autonomous and adaptable
Basic knowledge of computer networking
Well-organized person and have the ability to prioritize tasks
Customer centric oriented
Autonomous
Attention to detail and a solution orientated approach
Positive, energetic and proactive mindset
Background
High school diploma or equivalent qualification in electronics / IT / Maintenance
A minimum of 2 years' experience in a similar role
Experience of building and maintaining computers
Benefits
Pension scheme: 9% (employer 6% / employee 3%).
25 days holidays per annum.
50% contribution to public transport from home to place of work.
Lunch voucher scheme (upon successful completion of probation period)
Sports contribution.
Private healthcare and dental scheme & 4 days of additional flexi annual leave and global incentive and profit-sharing schemes.
