IT Technician
Recruiter
ACH
Listed on
17th August 2022
Location
Birmingham
Salary/Rate
£24000 - £25000
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
IT TechnicianBirmingham, West Midlands (with regular travel to our other West Midlands offices)
About Us
ACH is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we've grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.
We are now looking for an IT Technician to join our team on a full-time basis, working 37.5 hours per week.
The Benefits
- Salary of £24,000 - £25,000 per annum
- Mobile phone and laptop
- Paid company sick leave
- Company pension after probation period
- Claimable expenses for any work-related travel
This is a fantastic opportunity for an experienced IT professional with great first or second line support skills to join our dedicated organisation.
Our IT services form an essential foundation for the work that we do to empower refugees and migrants to lead self-sufficient and ambitious lives. With your experience and expertise, we will be able to continue carrying out this vital work, safe in the knowledge that our IT systems are in the best possible hands.
So, if you're passionate about IT and want to use your knowledge and skill set to aid us in helping refugees and migrants to build a better, brighter future, then apply today.
The Role
As an IT Technician, you will work with over 80 users to maintain and monitor IT systems, including remote working solutions, and resolve a range of technical issues quickly and efficiently.
Responding to first-line support, end-user software and hardware queries, you will provide a friendly and professional service via email, phone or face-to-face.
You will be responsible for Office 365 and SharePoint administration and provide excellent end-user support and training for hardware and software. Collaborating with the IT Manager, you will ensure operational security, maintenance and governance.
Additionally, you will:
- Manage new user setup and orientation
- Provide tier one and tier two support and troubleshooting
- Test, implement and deploy Exchange Online
- Implement and support security policies, such as data retention
About You
To be considered as an IT Technician, you will need:
- At least three years of IT experience
- Prior experience in a first or second-line technical product or service-focused support role
- Experience administering Office365, Exchange, Azure Active Directory and SharePoint
- Help desk experience and the ability to provide technical and end-user support
- General knowledge of networking such as IP, DNS and SMTP
- Strong customer service skills
- To hold an IT and/or computer science degree
- A full, valid driving licence
Other organisations may call this role 1st Line IT Support Technician, 1st Line IT Technician, Helpdesk Technician, Deskside Support Technician, Helpdesk Engineer, or IT Support Technician.
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to take the next step in your career as an IT Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
