Application Support Analyst

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Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work, what comes to mind? For 3000+ people at the CQC, we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you...

This is an opportunity to join a team providing vital service to CQC and therefore the public. If you have experience of supporting Digital services and are committed to making improvements to the services you support, then we welcome your interest. You'll also be contributing to our evolving ways of working and culture of innovation, enthusiasm, and passion, providing knowledge and insight into both emerging technologies and new opportunities around our existing systems.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring...

You will be responsible for providing 2nd/3rd line technical support and system administration tasks for services within the remit of Application Support to ensure timely analysis and resolution of application-related incidents, problems, and service requests.

Additionally, you will be responsible for undertaking fault analysis, impact assessment, problem management, and the planning, design and delivery of service management changes and improvements.

Note for external candidates:

CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model.

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

To find out more and to apply, click APPLY NOW.

Contract type: Fixed term, Secondment for 23 months

Closing date: Sunday 11 September 2022 at 11.59pm.