2nd / 3rd Line IT Support Engineer

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Job Title: 2nd/3rd Line IT Support EngineerLocation: Potters Bar (EN6)Salary: £28,000-£38,000 per annum depending on experience + benefitsJob Type: Permanent, Full TimeSphere IT is an IT Support solutions provider that is devoted to supporting businesses that are looking to increase productivity, efficiency and overall results.The role: Sphere IT have a new opportunity for a technically focused person looking to move their career onto the next level. Due to their commitment of delivering high level solutions to their expanding range of clients, they are looking for an IT Support Engineer to join their technical team.The MSP provide consultancy and support services to thousands of users across over a hundred different businesses in varying sectors including legal, hospitality, retail, professional services, property, healthcare and finance.They work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - they try to make it a fun and productive place to work, where everyone can always learn new things.The Candidate: The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users and be well-versed in Microsoft Windows and Mac operating systems and popular office software packages. The candidate should also be:Confident verbal and written communicator with both clients and colleaguesAbility to research new products and information around technical solutions that resolve client issuesSelf-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.Thrive on understanding and being aware of new and current technologiesExperience:A proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small & Medium Sized Business via remote connectivity, telephone or emailExperience in remote diagnostics along with analysis and monitoringExcellent Customer Service abilitiesBe used to working unsupervised, independently and as part of a teamIT related degree or relevant qualifications highly desirableProven technical ability across the common product suitesWillingness to learn new software and hardware skillsTechnical Requirements:Knowledge of Microsoft cloud solutions including Office 365 and AzureProven experience with Desktop & Server solutions across the Microsoft familyProven experience with Mac OSOverall appreciation of client system security, requirements and proven experience with relevant software and hardware solutionsWiFi solution experience & knowledge, with Ruckus, Meraki, UniFi, etc.Network and Firewall Administration - Draytek, SonicWall, ZyXELExperience of hospitality and/or legal products such as Property/Document/Case Management Systems would be advantageousCandidates with Microsoft Certifications would prove advantageousPlease note: Please click the APPLY button and to submit your CV and Cover Letter.Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.