Service Desk Officer


Premium Job From Brooke

Recruiter

Brooke

Listed on

11th August 2022

Location

London

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Main Responsibilities 

Brooke's work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With a new global strategy and ambitious plans for growth, the Service Desk Officer will be a key player in supporting our teams in achieving these goals.

We are looking for an enthusiastic Service Desk Officer with a can-do attitude to join our team. The ideal candidate will be confident in working with users at all levels and be committed to quality and continuous improvement. We are looking for a team player who would bring focus, pace and structure to solving IT related problems.

Skills and Experience required 

This will include acting as a first point of contact, troubleshooting and supporting IT hardware, software and systems for on-site and remote employees. You will categorise and assign incidents, problems and requests raised in the Service Desk. Proactively managing ticket updates you will own the ticket lifecycle through to resolution. You will be responsible for the IT on-boarding processes of user account creation, hardware procurement and the curation of IT documentation. You will also maintain our asset register with up to date information and tracking movement of assets.

Closing Date: 31 August 2022

Interview date to be confirmed

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