Senior Technical Analyst (Publishing Systems - Technology)

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Our Publishing Systems Centre of Excellence are recruiting for a Senior Technical Analyst to join them on a permanent basis. You will be reporting into the Application Technical Manager and part of a small but dynamic team of 3.

Our Publishing Systems CoE forms part of our larger Technology team that are based across our London and Colchester offices. Our Technology colleagues provide expertise and effective solutions to Penguin Random House and integrate flexibility and agility which maintains our consistent way of working. We set ourselves up for success by holding ourselves responsible and welcome change. Each member of our Technology division brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders, who rely on us to deliver.

As our Senior Technical Analyst, you will provide a technical focus to all elements of our applications within the remit of the Publishing Systems Centre of Excellence. You will provide input and direction to planned technical changes and will assure the transition from design and development through to support is managed in a controlled and documented way. You will ensure any changes to applications are fit for purpose, deliver what has been designed, and meet the needs of the business both from the stakeholders and support team's perspective. You will support the Service Owners to ensure any changes to the application landscape are delivered using best practice, are cost controlled, business focused and are highly responsive.

In this role, you will be responsible for:

The implementation of changes to the technical aspects of applications, covering the design, development and delivery.

Understanding the end-to-end processes across applications, focusing on the interfaces and integrations both internally and also to and from 3rd party systems.

Reviewing and formalizing designs and technical documentation ensuring that the design is supportable, identifying any gaps with knowledge and skills.

Working with our Infrastructure teams to ensure any impacts on the hardware, processing, and interface applications are understood and documented.

Working with Programme Leads and Project Managers to ensure designs are completed, impact assessment is completed, testing requirements are confirmed with the Service owners, and the changes are transitioned into live effectively.

Working with our Architecture team to design and develop new environments and processes ensuring the needs of the operational teams are understood and included in the final designs.

Working with Service Owners to identify areas of focus for Continual Service Improvement across the applications and support plans and actions to deliver improvements.

Ensuring the appropriate documentation is in place to enable effective and timely support across the application landscape to include the interface element.

Working to ensure BAU requirements and demands are included in any programme and project plans.

Providing consultancy to application support and business analysis teams to assist the support and maintenance activities

Working with Service Owners to ensure they recognise the changes to their applications and are confident in their team's ability to maintain the changes.

Acting as a Publishing Systems Subject Matter Expert with respect to the technical implementation of system and workflow modifications.

Regular communication channels with Service Owners, ensuring all changes are brought into service in a controlled and communicated manner.

Providing SME assistance to programmes and projects, inputting to workshops and planning sessions, providing advice where required and ensuring the live environment is protected.

To succeed in this role, you will have:

A proven track record of end-to-end technology implementation, delivery and escalated support.

Significant experience of complex application landscapes, having numerous interfaces and system and process dependencies.

A high level of experience interacting with business and technology stakeholders at all levels, in project, programme and BAU contexts.

The ability to interpret technical architecture designs into operational processes and procedures.

Some experience of content management systems and workflows.

Cloud experience - migrating and managing applications in the cloud would be beneficial.

Some knowledge of Project Management methodology.

We're currently experimenting with hybrid working and involving colleagues across the business to shape our future ways of working. The needs of our teams and individuals are different, so we're not taking a one-size-fits-all approach. While our offices are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility about where you work is just as important for doing your best work and for your wellbeing.

For this role, there are meetings and activities that you will need to attend in person mainly at our offices in Pimlico. The exact balance of office to remote working will depend on the nature of your role and team needs, and we are open to discussing this through the recruitment process. All interviews will be held virtually.

What you can expect from us:

Salary: £36,500 - £54,000 dependent on how your skills and experience align to the role, plus bonus and benefits.

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:

27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days

Medical cover

Life assurance

Cycle to Work scheme

Discounted gym membership

Generous pension scheme

Summer working hours (role dependent) 

Volunteering policy and charity matching

Employee Assistance programme

Mentoring programme

Extended gender neutral parental leave

Access to books and eBooks across Penguin Random House UK

Each site has trained mental health first aiders

We plant a tree for every new employee to our business

Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.

Please apply with your CV and cover letter by Wednesday 31st August.