1st Line Support / IT Support Analyst
Recruiter
CGP Books
Listed on
11th August 2022
Location
Millom
Salary/Rate
£25000 - £25000
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
1st Line Support / IT Support Analystc. £25,000 (plus generous benefits)
CGP's the UK's No. 1 educational publisher, operating across several sites on the southern edge of the Lake District. We've invested heavily in IT infrastructure as the company's grown - our inhouse team now supports around 300 employees.
As IT Support Analyst you'll be part of a small but busy team based in Millom. You'll:
- Own and resolve 1st line ICT issues (assisting with 2nd and 3rd line)
- Investigate and solve problems
- Undertake hardware/software changes
- Maintain systems documentation
You'll already have some Helpdesk and Windows server experience and be ready for the next step up in your career. It goes without saying that you'll have a solid understanding of Windows desktop operating systems and Microsoft 365 - but your brilliant customer services skills will be just as important.
To succeed in this permanent, full time 1st line support role, you'll also need to be:
- Enthusiastic and keen, with a real curious mind
- A great communicator and a real team player
- Empathetic to customer needs
- Driven - always seeking to improve
As you'll be working across several sites, a full driving licence is essential.
Interested?
Select the apply button shown to send us your CV (and details of your current salary & benefits) with a cracking covering letter telling us a bit about the areas of IT that you're particularly passionate about.
Closing Date: Monday 5th September 2022
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role IT Support Technician, IT Support Engineer, Junior Support Engineer, Graduate Support Technician, Helpdesk Technician, Helpdesk Support Technician, 2nd Line Support Technician, 1st Line Technician, or Service Desk Engineer.
