Software Support Analyst (1st/ 2nd line) - £30k - Glasgow


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

10th August 2022

Location

Falkirk

Salary/Rate

Upto £30000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Software Support Analyst (1st/ 2nd line) - Up to £30k - Lisburn (N.I), Peterborough, Glasgow Actively seeking a Software Support Analyst who is looking to work with an innovative and ambitious company that provides business efficiencies through Digital Transformation.My client is working with some of the UK and Ireland's biggest brands to provide them with the best-in-class services. They are currently looking to hire a Software Support Analyst. As the Software Support Analyst, you will provide excellent helpdesk support across their product portfolio through engaging regularly with the clients, resolving helpdesk incidents, and working with colleagues to meet the business needs. This is an incredible opportunity for you to showcase your knowledge and skills to a market leader and work on a variety of exciting new development projects across their group. The role will require the successful candidate to travel to one of their main offices throughout the week. Key Responsibilities Resolving the incoming helpdesk tickers using the appropriate methodCollaborate with colleagues to ensure a smooth client experience when projects are completed and passed to supportManage effective vendor and partner relationshipsProactively deliver ongoing client service improvement by engaging regularly with clients and be the escalation point for all client issues Skills and QualificationsPrevious hands-on experience with a ticket management systemExperience working in a helpdesk support teamAt least 1-year experience of working with an applications support system (ERP or CRM)Strong communication skills Why is this company different?Great team support and work environmentA competitive salary and package - up to £30,000Hybrid with only 1/2 Days in the officeCompany growth plans which you be part off and progressing with. To discuss this exciting opportunity in more detail within the Dynamics NAV/D360BC/NAV market, reply with your current CV to [email protected] or give me a call on 01913387637. If you don't think this role is suitable for you now, but you will be looking in the future don't hesitate to follow me on Linked in and we can keep connected.

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