Service Desk Technician

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- ABOUT US -

 The University of Wales Trinity Saint David (UWTSD) is an employment-focused university, dedicated to ensuring students from diverse backgrounds develop the academic knowledge and practical skills to thrive.

We offer innovative teaching, state-of-the-art equipment and superb support across a wide range of learning locations and courses.

What's more, we were listed as 13th for teaching quality in the Times and The Sunday Times Good University Guide 2022 and 8th in the UK for ‘Social Inclusion' in this league table this year.

We are now looking for a Service Desk Technician within the IT Service Delivery department at the University of Wales Trinity Saint David Carmarthen campus on a full-time, permanent basis, working 37 hours per week.

 - THE ROLE -

The Service Desk Technician role is to provide 1st and 2nd line IT support for end users to receive support and maintenance within the University's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

The role will also troubleshoot problem areas via our IT Service Desk system (as well as in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

- ABOUT YOU -

 To be considered as a Service Desk Technician, you will need:

Previous experience in providing high quality technical support

Excellent technical knowledge of desktop hardware

Excellent customer service skills

Hands-on IT troubleshooting experience

Working technical knowledge of current protocols, operating systems, and standards

Provide telephone support cover for the Central Service Desk Team as required, in order to maintain the IT Service Delivery Department's support provision

Experience of common software tools, components and peripheral accessories

- BENEFITS -

- Annual leave entitlement is 28 days' annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a great pay and benefits package in recognition of their valued contribution including:

- Good pay and conditions; as an accredited living wage employer, we offer competitive pay

- Pension scheme membership from USS to provide benefits for you and your family

- Family-friendly policies that provide for flexible working, including additional paid maternity and paternity leave

- Career and development opportunities, including support to gain further qualifications

- Support for mental health and wellbeing, including occupational health and counselling support services

- Staff discounts on a range of products and services

- Travel schemes, including the cycle to work scheme

So, if you're seeking your next challenge as our Service Desk Technician, please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 30^th August 2022, 11:59pm.