Performance Analyst

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Our performance analysts conduct analysis to identify issues and successes of a service. They find and use data to help support the design and iteration of a service. Working with service owners and product teams they develop performance measurement frameworks - that identify key performance indicators (KPIs); that are aligned to service goals, user needs and business benefits. Our performance analysts assess the performance of a service or product against these, adapting the approach and framework appropriately and in line with any changes.  

Data is at the core of our IPO Strategy. As a knowledge and data driven organisation, you will work closely with our Strategic Delivery Partner and senior stakeholders across the IPO including our digital Transformation program Looking forwards, you will be an integral member of Continuous Improvements teams, support service owners in understanding opportunities to increase service benefits as well as working with service designers to interate and improve our services.

This is an excellent opportunity for individuals with a love of data and passion for using data to support the needs of our customers and colleagues.  

Informal hybrid working arrangements will be available and the balance between workplace and homeworking is to be agreed with the line manager.

When office attendance is required, this will be at our Newport office. 

We would encourage candidates to discuss the working arrangements for this role with us during the recruitment process.

Skills required to be a performance analyst

You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level.

Communicating analysis and insight. You know how to use the most appropriate medium to visualise data to tell compelling and actionable stories relevant for business goals. You can present, communicate and disseminate analysis and recommendations effectively, appropriately and with high impact.

Performance measurement. You know how to enable the team to develop a performance framework including KPIs or a service or product. You can provide the intelligence to support the formulation of both short-term and long-term strategic plans. You can identify and analyse options, and assess their feasibility and operational impact. You can ensure that business solutions are aligned with strategy, business goals and end user needs.

Technical understanding (performance analyst). You stay abreast of industry developments so that you make cost-effective use of new and emerging tools and technologies. You keep up to date with advances in digital analytics tools and data manipulation products.

Understanding analysis across the product life cycle. You understand the different phases of product delivery and can plan and run the analysis for these. You can contribute to decision-making throughout the product life cycle. You can work in collaboration with user researchers, developers and other roles throughout the product life cycle. You understand the value of analysis, how to contribute with impact, and what data sources, analytical techniques and tools can be used at each point throughout the product life cycle.

Understanding constraints (performance analyst). You understand and can work within given constraints (including but not limited to technology, policy, regulatory, financial, legal, ethical, social, user constraints). You feel comfortable challenging constraints that can be changed. You know how to ensure compliance against constraints by adapting products and services where needed with a particular focus on data security and privacy concepts including data protection.

Undertaking analysis and providing insight. You can turn data into valuable insights that inform decisions. You have an understanding of analytical tools; you are numerate. You know how to collect, collate, cleanse and interpret data to derive meaningful and actionable insights. You can identify and apply the most appropriate analytical techniques to bring different sources together to tell a story. You know how to involve teams in analytics to increase consensus and challenge assumptions.

User-centred analysis. You understand and can identify who users are and what their needs are, based on evidence. You put users first and can manage competing priorities. You understand the importance of analysis to user-centred design and know how to collaborate with professions that are focused on user-centred design (for example, user research, user experience, content, design, business analysis). You can act as a voice of the internal user and end user and can bring together data from varying sources to ensure that all members of agile delivery teams have access to actionable insights.

Verification and validation of data and analysis. You know about quality assurance techniques including those used by other analytical professions. You can identify the right data sources and then validate and understand how to interpret the results. You know how to ensure that data is fit for purpose.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions

Communicating and Influencing

Working in the IPO Digital Teams: A dedicated Academy team to support individuals ongoing personal and career development. Specialist support also includes:

Benefits

Unlimited Pluralsight video learning access

Access to Microsoft's ESI training suite

Trainer-led learning through Civil Service Learning and our training partners

Diverse and varied job shadowing & development opportunities

Substantial support for career progression mechanisms, interview technique, coaching & mentoring and much more

Benefits

A very generous pension scheme with 27.1% - 27.9% employer Further information can be found around the benefits of joining the Civil Service can be found via the Civil Service Pension Scheme.

25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave;

A variety of support functions including our excellent Staff Counselling Service which is a source of support for all staff at the IPO

A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working;

Eligibility for special and office-wide bonus payments

Excellent development opportunities

Opportunities for secondments, both internal and external

Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members

A limited number of free car parking spaces are available on site

On-site facilities including gymnasium, shop, restaurant

Security

Successful candidates must pass a disclosure and barring security check.