Support Consultant - Dynamics CRM/D365 CE
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Job DescriptionTo provide technical expertise in responding to system and software issues raised by our clients. Managing the diagnosis and successful resolution of issues within a clients specified service level agreement.
Role & Responsibilities Diagnose and resolve software and hardware incidents for internal users and customers via means of the support desk.Maintenance of existing IT assets.Create and maintain system documentation and asset listsEnsure services adhere to company SLA'sTo answer efficiently and politely, incoming support calls and raise in the case management system.To record all pertinent information for the future resolution of the logged call.To resolve the logged call within the scope of his / her training and / or to escalate the problem so that it may be resolved by another member of the department, in a timely and effective manner with due regard to our contractual obligations.
Skills & Qualifications Experience working with Dynamics CRM/D365 preferably with exposure to Support or Techncial environmentsExcellent communication skills.Can function effectively in high pressure situations and prioritise tasks and issues to efficiently manage own workload.Able to work individually or as part of a teamMust have a logical mind set and the ability to trouble shoot complex issues Exposure to Azure SQL knowledgeBenefitsCompany PensionCashback Healthcare SchemeIncome ProtectionLife AssuranceBike to WorkPlus many more