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Head of Technology and Innovation

Premium Job From Citizens Advice Manchester
Recruiter: Citizens Advice Manchester
Listed on: 5th August
Location: Manchester
Salary Notes: Salary £40,000 - £45,000 (dependent on experience)
Type: Permanent
Start Date: ASAP

Interested in working at Citizens Advice Manchester?

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We are a modern, innovative and  progressive advice service that employs around 140 staff and is one of the largest and most diversely funded Local Citizens Advice within the network. Last year, our annual turnover was in excess of 6m consisting of services such as our first tier 40 seat inbound contact centre to smaller but key client services such as our Housing Legal Aid provision, which provides legal help to vulnerable people across areas within Greater Manchester.

We're recruiting for a Head of Technology and Innovation who will have key functional responsibility for ensuring the smooth running of our current cloud first infrastructure (utilising chrome hardware, Google workspace and MS Azure), as well as working strategically and collaboratively with other senior colleagues to drive forward our technology ambitions which include investing in  technology,extending our digital footprint and encouraging a more data driven culture.

Day-to-day you will oversee, manage and have dedicated support from a team of 2 full-time IT & Digital Support Officers, who's roles involve providing first tier support and resolution via our automated ticketing system, as well as having embedded capacity to support other activities and initiatives such as data analytics as required.

The successful candidate will need to have strong cloud architecture skills - knowledge and experience of working with chrome hardware, Google Workspace and Microsoft Azure at admin level, as well as proven experience of leading and getting the best out of a team. They'll also share our enthusiasm for innovative collaboration and driving forward our ambitions through the use of data and new and emerging technologies.

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive emuneration package with excellent terms and conditions of employment including:
- Flexible 37.5 hour working week in a City Centre location
- Hybrid working (following successful probationary period)
- Pension & Cycle to Work Scheme
- Health Plan with integrated Employee Assistance Programme
- Generous annual leave entitlement starting at 25 days per year (in addition to bank holidays) and rising to a maximum of 30 days with long service.

Interested in applying?
To submit your CV and begin the application process go to our website by clicking the APPLY button. 

Closing date for applications: 5pm on Monday 22 August 2022

Interviews to be held: Tuesday 30 August 2022

Contact Name: Citizens Advice Manchester
Reference: TJ/10622/4GFEN8t
Job ID: 3126859

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