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Customer Service & Technical Support

Premium Job From Airbus
Recruiter: Airbus
Listed on: 3rd August
Location: Chippenham Area
Salary/Rate: £40,000
Type: Permanent
Start Date: ASAP

We are looking for a Customer Service & Technical Support team-member to join Airbus Defence & Space on our Secure Communications team in Corsham, Wiltshire.

This role is in Secure Communications for the Cyber Security Project; an exciting and varied area of the business that supports the project and customer from delivery to live service.

The Operations team is the single point of contact for technical conference bridge calls, which are arranged to resolve major incidents. You will fill a service support role for the Network Operations Centre to providing technical assistance and instructional documentation to the customer and orchestrate the day to day support and maintenance of the system.

Your Tasks & Accountabilities

  • Manage interface and communications with all customers
  • Provide technical expertise, single point of contact for queries and support
  • Resolve complex faults and issues
  • Analyze impact and approve changes to product/system/network
  • Interface control to linked product/system/networks
  • Publish internal & external reports about activity & performances evaluation
  • Oversee upgrade and patch management and configuration
  • Local Store Maintenance and Hardware Repair Assessment (Workstations, hard disks and other configuration. CMOS/ backup battery life monitoring and replacement)

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.

This role requires you to be able to attain a high level of security vetting. To avoid disappointment, please check if you are eligible to attain SC Clearance and above before applying for this role.

Desired Skills & Experience

  • Strong Technical competence in Server Technologies and Networking
  • Experience with Cisco Routers, Cisco Switches, Network Server Applications, Gateways and Firewalls
  • Strong skills in interpreting, producing and tracking technical documentation
  • Ability to communicate effectively written and verbally with stakeholders and customers at all levels
  • Further training will be provided by Airbus on specific products and applications particular to this project as developed and delivered by Airbus Defence and Space as part of this contract.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

What Airbus Can Offer You:

  • A competitive salary with annual profit share
  • An ever growing list of company benefits including enhanced pay for maternity, paternity, adoption and shared parental leave 
  • Very strong, very real career development options across our transnational, market leading company

Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with the Recruitment Business Partner who gets in touch if you are invited to interview. Examples of this may include (but is not exclusive to) accessible facilities; auxiliary aids; room layout etc. Any information disclosed will be treated in the strictest confidence.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Contact Name: Airbus
Reference: TJ/7674/531696451
Job ID: 3125678

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