Amazon Connect

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Solution Architect with Amazon Connect 6 months Fully Remote Outside IR35 £500 a day The RoleKey responsibilities: Engaging with customers on a personal and technical level to understand their business requirements and address queries on AWS and Amazon ConnectEnsure customer success in designing, building and launching the next generation Amazon ConnectParticipate in deep architectural discussions Ability to implement AWS based AI automation solutions on cloud contact centre technologies that can be leveraged to drive enhancements in business process and performanceCollaborate with other functions and stakeholders Accountability for ensuring solution designs are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets Your ProfileKey skills & knowledge:Certified AWS Solution Architect, with real-life solution architecture experienceAmazon Connect is ImperativeProven knowledge of Contact Centre technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML.Hands on experience to code and implement solutions using modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js or PythonExperience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker, Contact Lens, Transcribe