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IT Support Analyst - Home-Based

Premium Job From Family Action
Recruiter: Family Action
Listed on: 1st August
Location: Remote work
Salary/Rate: £27,698 - £27,698
Type: Permanent
Start Date: 2022-08-01 00:00:00

IT Support Analyst - Home-Based
Home-based, with weekly sites visits across the Midlands
37 hours per week (full-time)
Grade 3 (lower) point 20: Starting salary £27,698 per annum, inclusive of homeworking
Permanent Contract

Are you passionate about technology and driven to learn and help others?

If you share our values and are ready for new challenges, join our IT Services team. We are looking for enthusiastic IT support professionals who really want to make a difference working in an incredibly rewarding sector. You will join experienced colleagues delivering excellent services to workers and volunteers across Family Action.

At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

At Family Action, we pride ourselves on being a great organisation to work for. Family Action is a Sunday Times Best 100 not-for-profit organisation and was voted Charity of the Year for 2021.

Key Responsibilities:

- Deliver a service using the ITIL-based operations standards
- Provide a single point of contact for all IT enquiries via telephone, email, self service, in person and any other agreed communication methods using the ITIL framework
- Accurately record incidents in accordance with operational standards
- Accurately record requests in accordance with operational standards
- Accurately record change requests in accordance with operational standards
- Ensuring customers are updated in line with operational standards
- Deliver a consistently high level of customer service
- Escalate incidents and requests in line with OLA/SLA
- Resolve Incidents in accordance with operational standards
- Provide project and technical support
- Perform daily checks and tasks

Technical Skills:

- User admin - Active Directory/Azure Active Directory
- Server 2016/Windows 10 device management
- Office 365 admin including:
Exchange Online
Teams/SharePoint Online/OneDrive
- Microsoft Endpoint Manager (fundamentals)
- MS Office
- Application Support

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We'll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with ongoing quality training and career development opportunities. You'll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward-looking, ambitious and committed to continuous improvement. We are a people-focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.

For an application pack and further information please select the apply button shown.

Closing date: Monday 5th September 2022 at 09:00am

Interview date: TBC (via Microsoft Teams)

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role IT Support Engineer, IT Support Technician, Helpdesk Engineer, 1st Line Engineer, 1st Line Analyst, Desktop Support Engineer, or Desktop Engineer.

Contact Name: Family Action
Reference: TJ/9208/ACEBK0509/CC
Job ID: 3124613

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