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IT Officer

Premium Job From Police Now
Recruiter: Police Now
Listed on: 28th July
Location: London
Salary/Rate: £33,500 - £40,000
Type: Permanent
Start Date: ASAP

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Police Now's mission is to transform communities, reduce crime and anti-social behaviour, and increase the public's confidence in the police by recruiting, developing and inspiring outstanding and diverse leaders in policing. We are working towards a day when every community, whatever the socio-economic background of its residents, can thrive without being fearful of crime. We are looking for high-performing, committed, mission-aligned individuals who will actively contribute towards this goal. 

It is important that Police Now's workforce reflects the communities that we serve and are empowered to contribute their best. We are an equal opportunities employer committed to diversity and inclusion in policing and our Head Office, and view workforce diversity as a business imperative. We strongly encourage applicants from all backgrounds and walks of life. 

Police Now trains graduates and career changers with leadership potential to become inspirational police officers and outstanding crime fighters on our National Graduate Leadership Programme and our National Detective Programme. Our officers are supported for life so they can confidently progress through policing ranks as innovative leaders. We are a not-for-profit organisation of ~120 employees, with ambitious goals; we need impact and solutions-focused individuals who will accelerate us towards our mission. Everything we do and our culture reflects the Police Now Leadership Principles which are attached at the bottom of this page.

The purpose of your role

Digital infrastructure is increasingly at the heart of Police Now's programme delivery and associated operations. 
Supporting the IT Manager in getting the best from existing systems and proactively and reactively managing system maintenance and development, this role is responsible for the administration, support and development of key strategic systems (including Microsoft 365, Salesforce and our LMS) . Working with key stakeholders to continually develop our digital ecosystem to ensure our systems deliver a competitive advantage, empower data-based decision making and ultimately maximise our impact as an organisation.

You'll also be expected to use your skills to support the wider responsibilities of the IT team supporting IT projects, data governance, IT security, GDPR and general day to day IT processes and procedures.

Key responsibilities

  • Management, configuration, administration, maintenance and continuous improvement of strategic systems (Docebo, Momentum, Salesforce, Microsoft)   
  • Supporting the adoption and development of strategic systems, in particular Salesforce as the ‘single source of the truth' for organisational and programmatic data & insight
  • Assisting the IT Manager in delivering the roadmap of development of Police Now's systems using both traditional and agile project management methodologies to ensure strong change governance as well as agility in reprioritising based on organisational need
  • Continuous stakeholder and vendor engagement, communication, and feedback
  • End-user support, training and development
  • Support wider IT team as required

What you'll need 

  • A genuine commitment to and connection with Police Now's mission and leadership principles  
  • LMS or Virtual Learning Environment (VLE) administration experience
  • Salesforce Administrator certification (Advanced certification preferable)
  • Microsoft 365 administration experience (Collaboration, Compliance, Security and Sharepoint preferable along with certification)
  • Strong project management skills, specifically experience with software & system implementation and change
  • Knowledge of data protection (GDPR) and how these are practically applied to digital platforms & projects
  • Excellent oral and written communication skills with a range of internal and external stakeholders 
  • Excellent relationship management skills, including the ability to influence
  • Strong organisation, prioritisation and time management skills 

What you'll get from us

  • A bright, airy, modern and buzzing office in Zone 1. Please note that during the Covid-19 pandemic, online/remote working and inductions may occur. Employees are expected to be based 3-days per week in the London office. 
  • A supported working from home set-up with the technology and certain equipment required.
  • Competitive salary of £33,500- £40,000 per annum (inclusive of London weighting)
  • Flexible working
  • 27 days holiday each year plus bank holidays 
  • Access to a benefit platform, which includes salary sacrifice schemes such as cycle to work and smart tech as well as access to over 750 retailers and discounts.
  • Sanctus coaching (private mental health coaching for the workplace)
  • Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts
  • Training opportunities for personal development 
  • Participation in a pension scheme (with 6% employer contributions and 3% employee contributions)

Please note

We are looking for someone to start as soon as possible- start date negotiable. 

We strongly encourage candidates to look through our Leadership Principles document at the bottom of this page and these underpin our culture and values, and feature heavily in our recruitment process

This job description is issued as a guideline. It is not exhaustive, and we would be pleased to discuss any constructive comments you may have. Due to the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description and according to the needs of the organisation.

Applications will be screened as they are received and invited to interview accordingly.  Police Now reserves the right to close the advert prior to the advertised date, should a suitable applicant be appointed.  Early applications are therefore encouraged.  

Please note that some roles within Police Now require certain levels of National Security Vetting or screening in order to effectively work with our partners. Therefore, we may ask you to complete this if you are successful.