IT Support Engineer


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

27th July 2022

Location

Bermondsey

Salary/Rate

£28000 - £33000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

We are currently looking for an enthusiastic IT Support Engineer to play an active role within one of the UK's leading travel brands. The IT Support Engineer will work to ensure that physical IT infrastructure and hardware is maintained and supported, ensuring smooth operation and that all users are trained and supported at the appropriate level. Main Information:London-based3 days office / 2 days remote OR 2 days office / 3 days remotePermanentUp to £33,000DOES NOT OFFER SPONSORSHIPRole & Responsibilities:Be in charge of provisioning users, systems, and relevant equipment across the organisation; Be in charge of the Service Desk, ensuring that support processes are followed throughout the organisation; Ensure that service levels are agreed upon and measured to deliver exceptional, high-quality, accurate customer service the first time and in every interaction.Collaborate with the CRM and the Website Support Engineer to grow the Service Desk.Assist with the IT system's physical infrastructure.Assist with the telephone systemAssist users with apps such as Microsoft Office (Outlook etc)Keep security systems (such as anti-virus) up to date.Daily maintenance chores to guarantee system stabilitySkills Required:Strong knowledge and experience of Microsoft Server Systems, specifically Microsoft Azure, Active Directory and associated technologiesExperience of backup systems and methodologyAbility to diagnose and correct system issues, ensuring affected users are kept informed of progressAbility to gain credibility and explain technical issues to non-technical colleaguesExcellent communication and interpersonal skills, at all levels, both written and verbalStrong knowledge of MS Office productsStrong customer service ethos.Benefits:Private Medical Income protection planLife Assurance To apply for this role, please send an up to date CV to [email protected] or call 0191 731 5282 for a confidential chat.Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can.LinkedIn: https://www.linkedin.com/in/amanda-reid11/

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