Process Expert - Belgium

This job has now expired please search on the home page to find live IT Jobs.

Job Description Process Expert

Within Customer Operations Process Chapter, we strive to meet our customers' expectations by identifying pain points in our processes and implementing customised solutions. We work on shorter term optimisation's, as well as on more long-term supporting applications and process improvements.

We're looking for an experienced process expert for an assignment to define an action plan with short to mid-term structural improvements related to our fiber migration program. This plan will support the mission of Customer Operations to further boost its operational efficiency and to improve overall customer experience.

Job content:

As a process expert you are responsible for identifying and implementing opportunities to improve our internal efficiency.

- Starting from specific pain points you identify improvement opportunities for our operational services while making sure this has also positive impact on customer experience.

- You organise workshops to gain a better understanding of the problem, analyse potential solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.

- On a regular basis you give a status update to management and the concerned stakeholders

- You are looking for synergies and best practices with other teams within our organisation, e.g. Lead-to-Activation Process Chapter instance, Administrative Servicing & Complaints…

Profile:

- You speak 1 of the following languages fluently: Dutch, French or English

- You are fascinated by digital solutions and are always looking to improve customer satisfaction and internal efficiency.

- You are result-oriented, analytical, structured and proactive

- You have experience around process improvements, using a standardised approach such as Lean Six Sigma.

- Good knowledge of Microsoft Office tools and ability to work with reporting tools

Must be able to travel to Belgium 2 days per week

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.