Platform Customer Success / User Engagement Manager. Martech - Hybrid
Recruiter
Recruitment Revolution
Listed on
26th July 2022
Location
London
Salary/Rate
£35000 - £42500
Salary Notes
+ Benefits + Annual Bonus
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
When some of the biggest brands in the world need marketing technology solutions designed, implemented and optimised, they come to us. As a lead player in the Martech consulting space we are experts in all things Digital Asset Management, Campaign Management, Production Software, E-commerce, CRM, Workflow and Approvals, Translation Management and Marketing Automation. Come and join us as we embark on an exciting journey with one of our Global clients in the FMCG space. Role Info: Platform Customer Success / User Engagement Manager. MartechHome Based, Plus Client Onsite circa twice a week
£35,000 - £42,500 + Benefits + Annual Bonus
Service: Independent Consultancy specialising in marketing technology strategy, technology sourcing and implementation. Our goal is to help demystify a complex marketing technology landscape
Clients include: BOSCH, OLIVER & Reckitt
Pedigree: Our team has over 25 years experience designing, implementing and optimising marketing technology solutions About us: We specialise in marketing technology strategy, sourcing, implementation and managed services. We aim to simplify the design, sourcing, selection, implementation and on-going support of marketing technology. Through our framework, services and expertise we enable global and local brands to overcome the challenges of getting value and advocacy from their marketing technology stack. We have worked on a range of global and regional marketing technology platforms for well known brands and companies. The Platform Customer Success / User Engagement Manager. Martech Role: This is a key role in the organisation to help our clients improve stakeholder engagement and systems adoption across three different Media Trading/AdOps platforms/tools: 1. AI-powered marketing intelligence and analytics platform
2. Media Planning Tool
3. Digital Optimiser product to enable media teams (mainly the Agency) to optimise digital media campaigns across channels vs campaign objectives You will own the day-to-day operational responsibility for a global service/support hub, across these tools / platforms. You will be involved in the development of process documentation and SOPs, as well as delivering training and developing and maintaining user guides. The role forms part of the first point of contact team for all stakeholders and users of the platforms and will work closely with our client's Media Trading and wider AdOps teams, as well as global, regional and local marketing teams. It will also support their agency and media network partners. The successful candidate will become an expert in the relevant systems, able to support, troubleshoot and resolve user issues and queries, as well as conduct training, system maintenance and testing (when required). About You: + 4-6 years industry and relating marketing and systems-use / knowledge
+ Strong understanding of Business Process / Business Process Mapping
+ Experience working in Datorama (Salesforce) and JIRA
+ Experience in other Media Trading Systems and Audit / Compliance a benefit
+ Knowledge of ad ops across various channels and media (retail, healthcare, food clothing)
+ Additional experience in one or more MarTech Digital Asset Management (DAM); Workflow Management; or MRM platform is preferred
+ Knowledge of multiple sectors / global experience
+ Experience and knowledge of media content formats including distribution formats
+ Experience in the operation and optimisation of workflow and review approval platforms / solutions
+ High levels of awareness / understanding of wider marketing content development and content management lifecycles
+ Good communication and process skills
+ Comfortable with working with and collaborating with virtual / offshore teams
+ Comfortable with structured processes, SLAs and working in a performance-orientated environment, as well as defining and creating documentation to support these processes
+ Comfortable working within a HQ / Corporate organisation. Other Skills: + A ‘can do' focused attitude with the ability to drive tasks forward and meet demanding deadlines
+ A high attention to detail and management of volume data and tasks
+ The ability to proactively address issues and make recommendations for sustainable change consistently
+ Capable of picking up new technologies quickly and a proactive self-educator
+ Ability to deal successfully with staff at all levels within an organisation
+ The ability to influence and negotiate outcomes with a range of stakeholders, and manage expectations effectively
+ Good client facing skills Nice to haves: + Experience in systems implementation / transformation, adherence to controlled / policy-based business processes and experience in delivering process improvement and automation are advantageous.
+ Experience of working with international stakeholders will be beneficial. Interested? Apply here for a fast-track path to the Hiring Manager Your Experience / Background / Previous Roles May Include:
Martech Subject Matter, Technology Onboarding, Technology Support, Martech Training, Marketing Systems, Martech Consulting, Martech Implementation, Martech Customer Success, Marketing Technology Platforms. Adtech, AdOps. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
