Business Analyst


Premium Job From Rise Technical Recruitment Ltd

Recruiter

Rise Technical Recruitment Ltd

Listed on

25th July 2022

Location

Reading

Salary/Rate

£40000 - £55000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Business Analyst

Reading / Remote & Hybrid Working Available

£40,000 to £55,000 + Bonus & Package

Excellent opportunity for an ITIL qualified Business Analyst or Service Analyst to join a global company in a highly varied hands-on role, offering great progression opportunities.

This company have grown from strength to strength over the past year. As specialist within the security and international travel industry, they have world-wide reach. Through this exciting growth period, they are now looking for a Business Analyst with customer facing and customer service skills to join their busy UK team.

This is a fantastic opportunity to join a growing tech company in a varied, interesting, and challenging position offering great progression and development opportunities.

The role:

*Reporting directly to the Service Delivery Manager, this role will be working within the Service Delivery function, working closely with Service Operations, Project Management and PMO

*Analysing data and trends to monitor performance and proactively drive improvement opportunities of the overall service performance and customer satisfaction

*Gathering, producing, and maintaining a wide array of service-related data, metrics, and reports to support Service Delivery

*Support Problem Management in accordance with the agreed Procedure. This will include attendance of regular Problem Management review meetings

*Remote & Hybrid working available with occasional travel to sites required

The person:

*Previous experience in Business Analyst or Service Analyst positions

*Strong understanding an experience of ITIL best practice framework and ITSM tools

*ServiceDesk Plus, ServiceNow desirable

*Continuous Improvements experience

*Foundation ITIL qualifications desirable (ITIL V3 or V4)

*Must be able to gain Security Clearance

*Full UK driving license and be able to travel

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