Application Support Analyst
Recruiter
Listed on
Location
Salary/Rate
Type
Start Date
This job has now expired please search on the home page to find live IT Jobs.
We're working with a Bristol based tech company looking to recruit an Application Support Analyst - a leading global supplier of application software and implementation services, with an award winning product, to the medical insurance, protection insurance and assistance markets worldwide.
What you're looking for? Joining their friendly, team orientated support team of 6 as an Application Support Analyst you'll deliver first class support to a worldwide customer base using their award-winning product. They will train, support and develop you enabling you to deliver a great customer experience time after time.
Triaging Incidents logged within the Service Desk system
Investigating and resolving all types of application support issues/requests
Working directly with client representatives to progress issues/requests
Collaborating with colleagues to progress issues/requests and further understanding
Contributing to the company knowledgebase with FAQs, ‘How to..' and technical articles
Writing SQL scripts for data correction
Escalating issues to development for further in-depth analysis
Assisting with the download of databases from clients and their restore locally
The teams strive to be a non-hierarchical company, providing a friendly can-do culture where challenging work and talent is recognised and rewarded.
They employ over 80 people working in a hybrid mix of home & office working from their office in the heart of Bristol with everything the city has to offer right on the doorstep
and what we're looking for? Someone with good technical ability, a friendly and confident personality, a "can-do" attitude and great with customers.
Application support experience within the commercial software development industry
Good MS/SQL Server script writing experience
Proven analytical and problem-solving abilities
Client-facing experience
Really good customer service skills
Ability to effectively prioritise work
Good communication and interpersonal skills, with a focus on listening and questioning
Good documentation skills
