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IT Service Engineer

Premium Job From Lloyds Banking Group
Recruiter: Lloyds Banking Group
Listed on: 25th July
Location: London
Salary/Rate: £38600 - £48290
Type: Permanent

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London based: We also offer flexible working hours, agile working practices and regular home working. We aim to ensure you have a good work-life balance and positive mental health. Please only apply if able to work in the London location.
Salary & Benefits: £38,632 - £48,290 per annum (depending on experience), plus annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.
Who are Lloyds Banking Group?
At Lloyds Banking Group we're driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are passionate about creating a more sustainable and inclusive future for customers, businesses and communities. We are revolutionising our technology, empowering our teams and rapidly transforming our agile working methods.
Read more to find out how you can help us build Bank of the Future...Together we make it possible.
Where does the role sit and what would I be doing?
The Payments and Economic Crime Prevention value stream is at the heart of it all. Approximately 40% of the nation's domestic payment transactions pass through our systems, processing tens of billions of pounds in value every day. We enable our customers to move their money confidently, quickly and securely. We prevent scams, build trust and reduce the impact of economic crime on society.
We're looking to recruit a Service Engineer to be part of our team, who is a passionate advocate of engineering and has a strong desire to ensure user happiness. You will be responsible for supporting end-to-end engineering solutions for our customers. Your contribution will be instrumental to our strategy of simplifying, modernising, and de-risking our technical landscape, enabling the bank of the future, and ultimately driving value for customers and shareholders.
We understand that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you amazing! What follows is what you might find our Service Engineer mostly doing, but your experience will flex depending on the team's needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.
Here's how you will make a difference:

Influence the reliability of services, before they go live, through activities such as service design consultancy
Maintain services, once they are live, by measuring and monitoring availability, latency and overall system health
Evolve services through mechanisms such as automation, and by advancing change that improves reliability and velocity
Provide sustainable incident response (as part of an extended business hours shift team with call-out rota) and contribute to blameless post-mortems
Proactively identify operational, technology and cyber security risks, and progress their timely mitigation within established risk frameworks

What we need from you:

Excellent self-organisation skills: being proficient at time management, confident at making pragmatic prioritisation calls
Excellent problem solving skills: being practised at clearly defining the problem, generating and evaluating possible solutions, implementing the chosen solution and measuring results
Excellent communication capabilities: being able to receive and convey key messages clearly, across an array of communication channels, with colleagues from a diverse group of backgrounds
Excellent interpersonal and collaborative abilities: being adept at building positive relationships at all levels, to gain consensus and deliver results
An understanding of, and ideally exposure to working with, the majority of the following technologies: Java/J2EE, Webservices (REST/SOAP), Shell Scripting, Oracle/PL SQL, Unix/Linux, SpringBoot, Jenkins, GitHub, Kubernetes and Kafka
An awareness of, and ideally experience in using, IT Service Management (ITSM) processes (including Incident, Problem, Change and Risk Management) and ITSM tooling such as ServiceNow; preferably within the Financial Services industry and certified by formal ITSM accreditation

What you'll get in return:
£38,632 - £48,290 per annum (depending on experience), plus annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays and various share schemes, which may include free shares.
We also offer flexible working hours, agile working practices and regular home working. We aim to ensure you have a good work-life balance and positive mental health.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We're building an inclusive, values-led culture where colleagues feel included and recognised for their contributions. Join us and you'll have the opportunity to reach your full potential, whatever your role or background.
Think this is something you want to do? Then apply now! Together we make it possible.