DV Service Configuration Manager- Wiltshire + travel- INSIDE

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DV Service Management Configuration Manager - Wiltshire/Hybrid plus travel - INSIDE of IR35

Location: Wiltshire plus travel (Hybrid Working arrangements are possible for this post in agreement with local management (task dependent) and discussion at interview)

IR35: INSIDE

Rate: £600-650/day

Start: ASAP

Duration: 9 months (extensions expected)

Personnel in the Above Asset & Configuration Management (SACM)/ Knowledge Management (KM) role will be responsible for building and delivering the DSACM Processes, and for managing and maintaining the tooling upon which the SACM Process depends. The core focus of the role is to support delivery of the SIAM vision through Operational Service Management (OSM) and Service Centre capability, and provision of an accurate and current Configuration Management Database (CMDB).

Key Responsibilities:

This post may conduct management activity across the following areas:

· Support the MSP and AS process Manager and SACM Process Owner with OSM Programme SACM Process development and delivery;

· Act as the focal point within the AS Ops team to support the onboarding and offboarding of existing and future MSPs (Managed Service Providers) to/from the SIAM;

· Engagement with SACM technical SMEs to support provision of MSP CI data and delivery to client CMDB tooling;

· Assist in the preparation of Service Asset and Configuration Management Plans;

· Review and Maintenance of CMDB data with respect to currency, availability, depth and breadth, audit of MSP data. Quarterly;

· Managing receipt of data from discovery sources and ensuring integrity for Production dataset;

· Pro-active engagement with CMDB Customers to encourage data exploitation and CSI;

· Managing CMDB development via SMITS engagement to meet Customer requirements and to align with client OSM Programme dependencies - learn for previous experience of team already in operation.

Knowledge Management:

· Support in developing and maturing the AS Knowledge Management role, embedding it into OSM culture and the wider programme;

· Provide guidance to users and publishers of Knowledge Articles in-line with the Knowledge Management Process and Governance procedures;

· Assurance of the quality of Knowledge Articles prior to the publish approval stage;

· Drive the communication and education of Knowledge Management across the programme, our service providers and wider programme to ensure it is followed;

· Provide KM input to support Continual Service Improvement processes;

· Conduct information audits as and when required or as the Knowledge Management process dictates;

· Other KM related tasks as required.

Skills and Competencies:

- Able to demonstrate an understanding of how Service Asset & Configuration Management supports Service Management and mitigates risk to live service delivery

- An understanding of developing SACM Processes to drive delivery of ITIL-aligned Service Management in a live environment, and the challenges this presents.

- Working closely with SIAM Process stakeholders to ensure effective integration between dependent Processes and Suppliers

- Working within a Service Asset & Configuration Management team to support live service, or experience gained through working closely with them as a key stakeholder, is highly desirable.

- Providing advice, guidance, and support to help people to adopt and embed best-practice approaches to information and knowledge management into all areas of their work.

- Evaluating and selecting appropriate knowledge management methods and tools in line with agreed policies and standards.

- Promoting collaborative technologies, processes and behaviours to facilitate sharing of ideas and work-knowledge among internal teams and external partners

- Providing support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting.

- Developing and implementing processes and behaviours which help people easily access and use data, learning, and knowledge to improve performance.

-Sharing ideas and examples of existing practices to encourage adoption.

- Implementing knowledge management at programme, project and team level including tailoring in line with agreed standards,

- Contributing to the definition of organisational policies, standards, and guidelines for knowledge management.

APPLY NOW

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.