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Application Support Analyst

Premium Job From Recruitment Genius
Recruiter: Recruitment Genius
Listed on: 19th July
Location: Sheffield
Type: Permanent

An exciting opportunity has arisen to join this company as an Application Support Analyst. They are looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support, technical solutions and engineering solutions across all production Payment Processing Applications. This is a great opportunity for somebody with great technical knowledge or detailed payments support who want's to learn, be challenged and be involved in their expanding Payments Processing business. Roles & Responsibilities: - Provide Support for major Incidents providing root cause analysis - Plan and support of Release and Change Management activities within the production environments - Support the Problem Management process - Responsible for application housekeeping and maintenance tasks which include MS and MySQL - Become an expert on supported systems, applications, and services - Production and update of service documentation - Support PCI compliance - Provide Support for Disaster Recovery activities - Partake in 24/7 on-call rota - Provide training, knowledge transfer and ongoing support to 1st line support staff Additional Job Description Essential: - Experience working within a Linux and or Windows OS environment - Ability to script and trouble shoot. - Experience with MSSQL (writing queries, setup and management of maintenance task, trouble shooting, administering of database etc) - Previous experience in a testing and/or application support environment - Team player - Fast learner and adaptable - Strong problem-solving skills and technical prowess. - A willingness to learn - Customer focused with proven customer service skills - Attention to detail - A desire to learn and progress in a demanding environment Desirable - Previous experience within a Payments environment - Knowledge of ITIL framework desired but not essential

Contact Name: Recruitment Genius Ltd
Reference: TJ/2023/00123261_1658218165
Job ID: 3118715

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