|Listed on:||18th July|
Job Title: Technical Support Engineer
Location: Gloucester (Hybrid position - Fully remote for right candidate)
Job Type: Full Time Permanent
About The Role
Through a culture of collaboration, learning and opportunity, Customer Service is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency.
Incident Management provide a traditionally 2nd line level technical support to UK business customers. As a team of experienced engineers, we are responsible for the swift repair of complex customer issues where there is no known or documented resolution. We are passionate about effective troubleshooting as well as a second-to-none customer experience. The team are kept on their toes by supporting new and exciting services as the technological world continues to evolve. Here are some of the technologies a successful candidate can expect to provide support for:
Let's cover some of the duties and responsibilities of an engineer in the Incident Management Team:
Who are we looking for?
Our ideal candidate will be:
Here are some industry-recognised qualifications that are highly desirable for this role:
About The Company
Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications.
Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £400 million, over 6,500 customers, and more than 2,500 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.
Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.
We're working on building an ever-improving company based on openness, diversity, collaboration, and empathy as our core values, a company that aims to be inclusive for the diverse group of people we get to work with, and where everyone supports each other and celebrates successes together. We want our people to feel engaged, comfortable, and healthy-and to know that they can belong here, no matter their story or background. If this resonates with you, then come and join us.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Telecoms Support Engineer, Telecoms Support Technician, Desk Support, Technical Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.
Contact Name: Claranet
Job ID: 3118365