Knowledge Manager

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KNOWLEDGE MANAGER

Overview

The Knowledge Manager supports the Solution Support team providing Artefact, Documentation, and Knowledge Management support. The Solution Support Team is responsible for:

*Reviewing and remediating technical artefacts produced by programme Engineering

*Working with the Solution Design Authority focus knowledge artefact requirements and production.

*Working with the programme Engineering Team to develop and remediate technical artefacts.

*Working with the programme Test team to feedback remediation derived from testing into the knowledge artefacts.

*Working with stakeholders, Solution Design Authority, and Engineering to ensure that the engineering knowledge artefacts produced are appropriate and complete.

*Reviewing and approving artefacts as appropriate.

Essential skills, qualifications, and experience:

In order to deliver this service, it is essential that individuals have:

*Detailed understanding of Knowledge Management methods and practices with at least 3 years demonstrable experience, advanced knowledge, and understanding, within the last 5 years, of:

*Use of the Atlassian Toolset - JIRA, Confluence and BitBucket - to support knowledge management processes and solutions.

*Delivering against high pressure timelines and in complex organisations.

*Writing technical artefacts (such as Low Level Designs, Work Instructions, System Administration Guides, Runbooks).

*Several years' experience in the knowledge management of artefacts and processes within:

*Public and Private cloud architectures utilising Software Defined Datacentre (SDDC) techniques.

*Security implementations such as PKI and proxy services

*Past experience of delivering and supporting knowledge management solutions within the UK Public Sector.

*A firm grasp of service management tooling and ITIL.

*Excellent communication skills with diverse and adverse audiences

*Strong critical thinking and analytical skills.

*Ability to identify risks associated with business processes, operations, information security programmes, and technology projects.

*Hold a current SC clearance and be prepared to undergo DV clearance.

*Competency in MS Office Suite.

Desirable skills, qualifications, and experience:

In order to deliver this service, it is desirable that individuals have:

*Experience of:

*Working within the public sector

*Development and delivery of Knowledge Management systems in Live Service support

*Delivering in Agile and Waterfall project management environments

We require a valid SC clearance in place to consider applicants.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.