First Line Support Analyst

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ROLE SUMMARY

In this role, you will work on our 'new in' or 'backlog' service desk team, dealing with software issues that are raised by our clients through our service desk ticketing system, called ServiceNow. You will clarify the problem, triage the problem and sign off the ticket.

As a First Line Analyst you will be dealing with known issues that can typically be solved at speed and indeed, ticket resolution speed and accuracy will be a key performance measure in the job.

WHAT IS IT LIKE WORKING HERE

- You will be able to work at a location to suit you, be it home, office or elsewhere

- You will never be bored. It's fast moving and varied.

- You will like and enjoy the people you work with, and we are certain you'll notice that when you first meet us.

- You will be stretched and grow your skill set and experience with engineering career frameworks and a learning and development culture.

- You don't need a work persona. We have a broad, diverse culture and you can just come as yourself

- You will be given autonomy and we expect and hope that you'll take it and run with it.

- You'll be able to easily navigate our simple, flat organisational structures with bureaucracy kept to the minimum.

Interested? The drop us an application today.