Helpdesk Support (Telecoms)
Rise Technical Recruitment Ltd
£25000 - £25000
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1st Line Helpdesk Support Engineer - TelecomsGateshead, NewcastleUp to £25,000 + Excellent Progression + Excellent Training opportunitiesAre you looking to join a rapidly-growing and market-leading Technology Group spanning IT & Telecoms, where you truly start to begin your career. Do you have experience in providing first-class support services or customer care? Do you want to quickly progress and work with cutting edge Technologies?
Exciting role on offer for an ambitious candidate with an interest in cutting-edge IT and Telecoms solutions.
This company has transformed itself from a background in Managed Print services to a Technology Group specialising in the provision of high-quality office based solutions, tailored to individual customer requirements. They are looking to invest in the future of the business and are therefore looking to recruit a 1st Line Helpdesk Support Engineer, who will be given the opportunity to grow and develop into other areas of their business.
In this customer-facing role you will provide first-class support to all Telecoms customers on a range of hosted telephony, broadband and mobile products. You will assist customers by resolving issues remotely, or escalating to an engineer or service provider as necessary.
Candidates should of proven experience in a customer-facing support role of a similar nature, or ideally 1st line support.
The ideal candidate will have knowledge of Network Services, Mobile Technology and Telephony Systems.
The Role:Diagnosing and resolving technical issues remotelyRaising and updating support ticketsGeneral administration
The Person:Experience in customer-facing support role, or ideally 1st line supportKnowledge of Cloud-based telephonyFlexible team-playerAble to deliver in fast-paced environment Reference Number: BBBH156666 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Charlie Bagley at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.